IT Monitoring Engineer - Forward Air, Inc. : Job Details

Design, implement, and maintain infrastructure and application monitoring tools and dashboards. Deploy and manage Application Performance Monitoring (APM) solutions (Dynatrace) Monitor application health and performance metrics, including latency, throughput, error rates, and transaction traces Collaborate with development, DevOps, and operations teams to instrument applications and services for end-to-end observability Analyze performance data to identify trends, bottlenecks, and potential issues before they impact end users Define thresholds and configure alerting to ensure actionable insights with minimal false positives Respond to and investigate alerts, performance degradations, and outages Automate monitoring tasks and integrate alerts into incident management platforms (PagerDuty, ServiceNow) Document monitoring solutions, standards, runbooks, and troubleshooting procedures Assist with root cause analysis and performance tuning for mission-critical systems Define and lead incide...Monitoring, IT, Engineer, Monitor, Operations, Cloud Architect, Technology, Airline