IT Manager - Cantalician Center for Learning : Job Details

Starting Salary $65,000 - $71,500* *The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement, wellness program, PTO, paid holidays, and much more! SUMMARY OF DUTIES The IT Manager is a newly created leadership role responsible for overseeing the day-to-day operations of the IT department and reports to the Director of Information Technology. This position supervises a team of two (IT Specialist I and II), manages IT projects, and ensures the reliability, security, and efficiency of both cloud and on-premises systems, with a primary focus on Microsoft 365 administration, security, endpoint management, and network infrastructure ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervise, mentor, and develop IT Specialist I and II, fostering a collaborative and high-performing team culture.
• Recruit, hire, and oversee staff in key leadership and service roles.
• Review, approve, and ensure accuracy of direct reports' timesheets, making necessary corrections and adjustments to ensure compliance with payroll policies and accurate compensation
• Implement staff training programs and professional development initiatives in collaboration with Training Department.
• Conduct performance evaluations and ensure clear performance expectations are set and maintained.
• Ensure compliance with documentation, incident reporting, and quality assurance standards.
• Foster a professional, supportive, and high-performing workplace culture.
• User Support: Serve as an escalation point for complex technical issues; ensure timely resolution and excellent customer service for all staff.
• Microsoft 365 Administration: Oversee administration, configuration, and optimization of Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related security/compliance portals.
• Endpoint Management: Manage and support Microsoft Intune for device management, application deployment, and security policy enforcement.
• Security Operations: Implement best practices for data protection and incident response.
• Network Infrastructure Oversight: Oversee the organization's local area networks (LAN), including VLAN and VPN configuration and support, with a preference for experience managing UniFi network environments.
• Project Management: Lead IT projects such as technology upgrades, migrations, and network enhancements, ensuring initiatives are completed on time, within scope, and aligned with organizational goals.
• Operational Excellence: Develop and maintain IT operational procedures, documentation, and knowledge base articles to ensure consistency and compliance.
• Vendor Management: Coordinate with third-party vendors and service providers as needed.
• Continuous Improvement: Stay current with technology trends and recommend improvements to enhance IT service delivery, network performance, and security posture.

SKILLS & ABILITIES

• Excellent troubleshooting, problem-solving, and communication skills.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.
• Commitment to the mission and values of a non-profit organization.

EDUCATION & TRAINING Minimum: Bachelor's degree in Information Technology, Computer Science, or related field. At least 5 years of professional IT experience, including hands-on Microsoft 365 administration. Strong knowledge of Microsoft Intune, Entra ID, and Microsoft 365 Security/Compliance portals. Strong understanding of local area networks, VLAN configuration, and VPN's. Preferred: Minimum qualifications AND: Experience managing or supervising IT staff or teams. Microsoft 365 certifications (e.g., MS-102, MD-102, MS-500, or equivalent). Experience with UniFi or similar software defined networking environments. Experience with PowerShell scripting and automation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.