IT Infrastructure Supervisor - ZipRecruiter : Job Details

Job DescriptionJob DescriptionFirst Financial Federal Credit UnionJob Description

Job Title: IT Infrastructure Supervisor

Department: Information Technology

Reports To: Assistant Vice President, Information Technology Officer

Salary Grade(s): 15

EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers

FLSA Status: Exempt

☒ Full-time

☐ Part-time

☐ Temporary

Location: Admin Center

***In office position with the opportunity to work a hybrid schedule after a probationary period.

Function:

Oversees staff to ensure the efficient operation of the Credit Union's network, information security, client-server hardware, software, and ensure end-users receive appropriate technical assistance while using information systems. The Supervisor works closely with executive staff and decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Position Requirements:

GENERAL:

• Onsite with remote flexibility
• On-call response to resolve unexpected system issues affecting customer services
• Occasional local travel to support branch technology operations
• Occasional travel for technical conferences

EXPERIENCE:

• Demonstrated leadership experience
• Three (3) years of technical services-related experience
• Demonstrated work-related experience may be considered instead of education requirements

EDUCATION:

• High school diploma or GED equivalent. : Bachelor's degree in Computer Science or related field
• Ability to obtain and maintain job-related certifications if no job-related advanced degree
• Meet or exceed continuing professional education (CPE) requirements

Duties:

• Manage the processing of end-user support requests to the Help Desk to ensure courteous, timely, and effective resolution of end-user issues, adhering to assigned service level agreements (SLAs)
• Oversee, mentor, train, and develop the IT Infrastructure team to include help desk, security, server, and network administration staff
• Manage the daily activities for the IT Infrastructure staff to provide guidance and direction
• Assist in provisioning network, security, servers, and end-user services
• Conduct research and make recommendations on network products, services, hardware, software, and standards in support of procurement and development efforts
• Ensure the confidentiality, integrity, and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems over the network, in databases, and other data repositories
• Practice asset management for information systems including network, hardware, and software equipment
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all systems, including servers, end-user workstations, operating systems, hardware, software, and peripherals
• Oversee the deployment, integration, and management of security solutions following the information security program and industry best practices
• Create, analyze, and update all necessary IT Infrastructure documentation
• Create, update, refine, and execute an annual IT Disaster Recovery Plan, ensuring accurate documentation
• Provide technical support to project managers on project teams
• Manage assigned third party service provider relationships and monitor service level agreement performance
• Provide support for regulatory and compliance audit requests
• Attend seminars and training to gain an understanding and support technology solutions
• Adhere to regulations and organizational policies, maintaining awareness and knowledge required to perform duties of the position, including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to , , , , , , , , , marital status, protected veteran status, or any other factor protected by law.