IT Helpdesk Coordinator - Recooty : Job Details

· Actively engages in the new system rollout for CargoWise throughout the USA.

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Respond to queries, either in person or over the phone.

· Write software training manuals.

· Train staff on computer software (ie. Microsoft Office) and system upgrades.

· Maintain daily performance of computer systems.

· Respond to email messages for customers seeking help.

· Install and support PC hardware, PC software, labeling, troubleshooting, synchronization of printers, and scanners.

· Clean up computers.

· Run diagnostic programs to resolve problems.

· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install computer peripherals for users.

· Learn the CargoWise system to properly support the staff by achieving certification.

· Perform other related duties and projects as requested or assigned by the IT manager.

· Bachelor's degree in Computer Science, Information Technology, or related field.

· Freight Forwarding System experience is a must, and CargoWise experience is highly preferable.

· Minimum of 1-2 years of related experience in troubleshooting PC hardware, network, and software-related issues.

· A+ or CompTIA, Microsoft MCSA, or any similar Information Technology certifications are a plus.

· Working knowledge of Windows platform and Office Suite software.

· Exceptional communication skills, both verbal and written.

· Detail-oriented, organized, and works with a high degree of accuracy.

· Forward-thinking vision and a demonstrated interest in using IT resources to support business goals.

· Experience working with CargoWise is a plus.

· Strong problem-solving skills.

· Must have a high level of professionalism and confidentiality.