IT Help Desk Technician - City of San Luis Arizona : Job Details

ABOUT THE POSITION YOUR FUTURE BEGINS HERE! Join one of the fastest-growing cities in Arizona and the youngest in Yuma County! As an IT Help Desk Technician, you will: Support information systems by providing first contact help desk assistance to enterprise computer users; work with users to troubleshoot and resolve application and network support issues. Receive user requests for resetting passwords, hardware configurations, resolving user software problems and escalating issues to higher level specialists as needed. Determine sources of concern, make recommendations for improvement, maintain up to date knowledge of systems, and keep proper documentation and logs or all requests and actions. Perform server checks daily to verify that critical servers are fully functional; notifies appropriate IT staff members if server problems exist. Updates active directories, internal company phonebook, and IT On-Call notification system database. Perform installation of new software or upgrades ...Technician, Help Desk, IT, Help, Payment Processing, Technical, Technology