IT Help Desk Support Specialist - CHLOETA : Job Details

Job Summary The IT Help Desk Support Specialist I provides tier one technical support to end users, assisting with hardware, software, and video conferencing issues. This role also manages the check-in and check-out of IT equipment, ensuring accurate inventory tracking and proper device preparation. This position supports ongoing technology operations, assists with troubleshooting, and contributes to projects in areas such as cybersecurity, programming, and systems maintenance. The ideal candidate is detail-oriented, customer-focused, and eager to develop their skills in a professional IT environment. Supervisory Responsibilities:No Job Classification:Part Time, Non-Exempt Duty Station: Oklahoma City, OK Travel: Up to 10% Duties/Responsibilities:

• Provide day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing.

• Provide support for Executive Staff, having flexible hours to accommodate executive staff as needed.

• Aid in diagnostic and repair of computer hardware and software.

• Manage the check-in and check-out process for IT equipment, including laptops, tablets, peripherals, and other technology assets.

• Maintain accurate, up-to-date records of equipment assignments in the asset tracking system.

• Support the IT team in maintaining hardware, software, and other systems

• Assist IT Team in areas such as cybersecurity, programming, analytics, and data center management.

• Aid in the creation of training materials such as instructional videos and writing of process and procedures.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Required Skills/Abilities:

• Proficient with Microsoft Office Suite, Project Management software or similar software with the ability to learn new or updated software.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Effective time management skills with a proven ability to meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Required: Enrollment in a University or College program in Information Technology, Management Information Systems, or a related field, with degree completion required by December 31, 2027.

• Required: At least 1 year of IT experience (internship experience acceptable).

• Required: CompTIA A+ certification or equivalent knowledge/experience.

• Required: Experience in troubleshooting computer hardware.

• Required: Experience troubleshooting Microsoft Office and related software.

• Preferred: Familiarity with Java, .NET, JavaScript, or HTML/DHTML.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift to 15 pounds at times.

• This job operates in a fast-paced, collaborative environment. This role routinely uses standard office equipment such as computers, phones, etc.

Pre-employment Requirements Due to the nature of Chloeta's services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employee's written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process. Drug and Alcohol Testing Policy Employees may be subject to undergoing additional drug screens and/or alcohol testing at any time during the period of employment, including without prior notice. EEO Statement Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. About Chloeta Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific, and technical solutions to support military, energy, homeland security, emergency preparedness, and critical infrastructure requirements.