IT Help Desk Support Specialist - TCP Software : Job Details

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):   For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

As an IT Help Desk Support Specialist, you will: 

• Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary
• Troubleshoot Windows, Office, and various other desktop applications
• Mobile Phones (iPhone, Android)
• Hardware (Desktops, Laptops, Tablets)
• Virtual meeting applications/equipment
• Network connectivity
• Printers, copiers, and scanners
• Projectors and other audio/video equipment
• Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
• Utilize inventory of on hand spare equipment for quick user turnaround
• Basic training\walk through customers Windows and Office functions
• Creation and maintain technical and user documentation

Requirements

• Highschool diploma or equivalent. Bachelor's degree in information systems or related field preferred.
• Minimum of 1 years' professional experience working on an IT help desk team in a multi-tiered team with geographically dispersed office locations.
• Ability to work in pressure situations to meet required deadlines, flexibility in work schedule
• Technical writing skills and ability to train all levels of technicians and users when necessary
• Must be able to manage and schedule multiple projects on ongoing basis with ability to prioritize and work independently and as a team member
• Network connectivity
• End user desktop support
• Microsoft Windows 10/11, Microsoft Windows Server, MacBooks, Microsoft Active Directory
• Dell PowerEdge server hardware (or similar)
• Windows-based network services including DNS and DHCP
• Microsoft 365 including Exchange Online, OneDrive, SharePoint, Teams
• VOIP systems including Zoom Phone, FreePBX
• Microsoft System Center Operations Manager (for system monitoring and alerting)
• Automation and scripting (Microsoft PowerShell) a plus
• Microsoft Azure (virtual machine and network resources), Microsoft Azure Active Directory
• Excellent verbal communication skills, including assisting and training tiered technical personnel in software and hardware procedures and utilization
• Knowledge of LAN/WAN technologies, TCP/IP, and network troubleshooting practices
• A+ certification a plus

Benefits

• Competitive salary 
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays 
• 8 hours to volunteer and impact the community 
• Comprehensive benefits (Health/Dental/Vision/ 401K) 
• Employee Choice Pre-Tax Benefit

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees