IT Help Desk Specialist - IXL Learning : Job Details

Provide advanced technical support and mentorship to help desk specialists Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on mac. OS, Windows, and Linux platforms Quickly and efficiently resolve complex support tickets involving hardware, software, and malware Assist in administering Google Apps, Vonage phone system, Entra/ Azure AD, and other critical office-wide systems Enhance documentation for processes, training, and internal resources Contribute to the technology integration of mergers and acquisitions across several business units WHAT WE'RE LOOKING FOR Bachelors degree in computer information systems or a related field 3-5 years of experience in help desk support Experience managing conference rooms and A/ V equipment Excellent written and spoken communication skills Strong ability to prioritize tasks,...Help Desk, Help, Specialist, IT, Technical Support, Customer Experience, Education