IT Help Desk Specialist - Pure Lithium Corporation : Job Details

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Pure Lithium Corporation is seeking an IT Support Specialist who will help assist staff with day-to-day troubleshooting while bringing new ideas about how to grow our IT infrastructure as the company expands.

This role will work directly with staff and external vendors to implement, scale, and support a variety of technological solutions. Providing support for lab instruments, desktops and laptops across the company is essential for accelerated research and efficient operations.

Responsibilities:

• Provide technical support to the broader organization on a day-to-day basis via Slack and Email support
• Manage the lifecycle of all IT hardware assets, including but not limited to: procurement, configuration, deployment, and disposal
• Maintain network infrastructure, providing updates and support to ensure optimal performance and limited downtime
• Assist with the setup and configuration of our new office including but not limited to: system network, conference rooms, badge systems, as well as other ad hoc projects
• Coordinate lab instrument setup with Lab Management team within the new working space
• Manage SaaS products (e.g. 1Password, Jira)
• Maintain a working knowledge on current industry trends to ensure the organization maintains best cybersecurity practices
• Coordinate efforts alongside all third-party service providers to balance current workload and long-term projects

Qualifications:

• 3+ years of relevant IT experience in a professional setting
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong interpersonal and communication skills; capable of supporting users across a range of technical skill levels
• High attention to detail, with the ability to follow established procedures and interpret technical documentation accurately
• Proficient in Windows administration, including PowerShell scripting, patch management, and system updates
• Hands-on experience with remote management tools such as Kaseya, LogMeIn, or similar platforms
• Demonstrated interest in continuous learning and professional development within the IT field
• Preferred: Experience with administration of Atlassian products such as Jira, Confluence, and Atlas
• Bonus: Experience in startup environments, particularly supporting organizational growth and scaling infrastructure

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesRenewable Energy Semiconductor Manufacturing

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Inferred from the description for this job

Medical insurance

401(k)

Paid maternity leave

Paid paternity leave

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