IT Help Desk - Aptask : Job Details

About Client: The client is a prominent global technology solutions provider, renowned for its comprehensive range of services and products tailored to meet the diverse needs of businesses. The company's core focus revolves around assisting organizations in managing and optimizing their IT operations, thereby driving productivity, efficiency, and innovation. It offers an extensive array of services, including strategic consulting, technology implementation, cloud computing, data center management, cybersecurity, software licensing, and hardware procurement. In addition to its business-to-business (B2B) services, it also serves as a valuable resource for IT professionals and decision-makers, providing valuable insights and thought leadership through its various publications, webinars, and events. Rate Range: $35-$45/Hr Job Description:

• HelpDesk, Executive Support, Zoom Conference Rooms, Teams Telephony is an absolute plus.
• People skills essential since a 'hand-holding' user base. Also the ability and want to learn as much as possible as Stamford will have various technical issues and support requirements.
• Strong Network IT & Executive Support
• Sinclair & Yes Networks are the organizations
• The Stamford, CT office is open (they will be based out of that office & onsite)
• They want a person closer to Stamford than NY
• They need someone to help them migrate over from Sinclair to Yes Networks This role supports YES and is an extension of the Sinclair Broadcasting IT HelpDesk support.
• The person would be like a concierge
• Help with an individual to troubleshoot tickets, software & services, move equipment from racks, moves, & working on all parts of Yes' infrastructure
• Assist in the deployment
• Phones, printers, emails, networking, broadcast equipment
• They would support Sinclair, Yes Networks, Fox (no longer FOX)
• Password reset, with good bed side manner
• Troubleshoot desktop, laptop, servers
• Network/Server/Virtualization/Storage/Wireless
• Can assist where need be & will be the end all be all resource for those environments
• Microsoft/Dell/Mac environment Also, Microsoft Team Telephony and iPhone support.
• Troubleshoot, network, files, servers, router, desktop, laptop
• The NY office is not open so it is NY as needed (NY is now open)
• They would be based in Stamford (50 onsite)
• It is a train ride away to travel to NY (*maybe open up in June or July) when required Needs to be flexible, but Wednesday is the main day in NY.
• They would have a schedule
• It is a brand new refresh & they are moving from Client to Dell machines (already migrated to Dell)
• Follow up, identify an issue, communicate clearly, document
• ServiceNow is what they utilize
• The user can call the service desk, they can put it on the portal or send an email to create a ticket
• Some users call direct & they are not supposed to do so
• They will do a lot of executive support & will be involved in projects
• They may support events
• Migrating email, supporting proprietary applications, network migration, connecting to the network, how to connect from Fox network over Sinclair, or Yes
• Be strong with Slack & manage that
• Work with racks, help with cabling, cable management, migrating printers, documenting the network, they need to be a generalist
• Upgrading networks, firewalls, VPN's
• They are looking at (6) months I'm good with six-month increments; but need to be flexible in case we need to swap out / replace support.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] Applicant Consent: By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-###-#### or [email protected]. Message frequency may vary. Msg & data rates may apply.