IT Help Desk Information Specialist - VanderHouwen : Job Details

This range is provided by VanderHouwen. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$23.00/hr - $25.00/hr

Position: IT Help Desk Information Specialist

Location: On-site in Portland, OR

We are a trusted healthcare organization committed to providing high-quality, compassionate care to individuals and families across our communities. With a focus on patient-centered solutions, we offer a wide range of services, including medical care, surgical procedures, maternity care, and specialized treatments, all designed to enhance the well-being of our patients. Our team of dedicated healthcare professionals works collaboratively to ensure that every patient receives personalized care, tailored to their unique needs. We strive to provide an environment that promotes healing, comfort, and safety, while supporting patients on their journey to health and wellness. Driven by a mission to improve health outcomes and promote equity, we are dedicated to fostering a culture of inclusion, compassion, and service excellence. By joining our team, you will be part of an organization that values integrity, teamwork, and making a positive impact on the lives of those we serve.

Our client is seeking an IT Help Desk Information Specialist to provide technical support and customer service to internal employees. This role will involve assisting with day-to-day IT needs, troubleshooting issues, and ensuring the smooth operation of hardware, software, and user accounts. The ideal candidate will be detail-oriented, customer-focused, and comfortable supporting a wide range of technologies.

This role is onsite in Portland, Oregon.

• Provide IT support to employees by phone and in person.
• Reset passwords and manage accounts in Active Directory.
• Enroll and support mobile devices using multi-factor authentication tools such as DUO.
• Install and configure software on Windows and Mac computers.
• Assist with mobile device support, including iPhones and iPads.
• Troubleshoot technical issues such as audio/microphone problems, VPN connectivity, and failed software installs.
• Respond to user questions about Google Workspace.
• Direct employees to appropriate IT resources and the Service Portal.

• Minimum of one year of experience in an IT help desk or service desk role.
• Knowledge of standard IT service desk procedures and practices.
• Strong troubleshooting skills across hardware, software, and network issues.
• Familiarity with Active Directory, Windows, Mac OS, and mobile device management.
• Excellent customer service skills with the ability to clearly communicate solutions.
• Ability to follow established procedures and adapt to evolving technologies.