IT Field Service Manager - Yellowstone Landscape Group : Job Details

Intrigued by the landscaping world, but prefer systems over soil? Thrive on supporting teams and keeping systems streamlined so others can do their best work? If so, Yellowstone Landscape might be the perfect fit for you! Were looking for an experienced and hands-on IT Field Service Manager. You'll be responsible for overseeing the daily operations of the IT Service Desk team, ensuring high levels of customer service, timely incident resolution, and effective IT support delivery. This role also manages critical IT assets, including software licensing and hardware procurement, while driving operational excellence and support efficiency. This role is based at our company headquarters with hybrid flexibility, offering a blend of in-office collaboration and remote work. Our Field Support Team is anything but corporate - youll enjoy a lively, welcoming environment with team-building activities, holiday parties, and a culture that values connection. Well provide training and tools to help you succeed, because when you thrive, our teams do too.

Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately owned commercial landscaping company in the nation, we offer exciting career opportunities for Landscape Professionals across the United States. To learn more, please visit our website: www.yellowstonelandscape.com.

Responsibilities:

• Team Leadership and Management - Lead, coach, and develop the service desk team (Level 1 and 2), manage scheduling and escalations, and foster a culture of accountability and growth.
• Operational Excellence - Oversee daily service desk operations, ensuring efficient ticket handling, adherence to SLAs, and continuous process improvement through root cause analysis.
• Customer Service and Communication - Serve as an escalation point for user issues, maintain strong internal relationships, and proactively communicate outages or service updates.
• Asset and Procurement Management - Manage IT hardware and software inventory, ensure licensing compliance, and coordinate procurement and lifecycle processes with vendors and internal teams.
• Reporting and Metrics - Generate and analyze performance reports and KPIs to identify trends, track service quality, and highlight opportunities for training or automation.
• Technology and Tools - Administer the ITSM platform, collaborate cross-functionally to resolve complex issues, and enhance the user experience through self-service and automation tools.
• Compliance and Documentation - Ensure adherence to IT policies, maintain accurate documentation and SOPs, and support audits with proper record-keeping and evidence of controls.

Required Qualifications:

• Bachelors Degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years in IT support or service desk roles, with 2+ years in a supervisory/leadership capacity.
• Strong understanding of ITIL principles and IT service delivery best practices.
• Experience managing remote/hybrid support teams across multiple sites is a plus.
• Excellent communication, interpersonal, and conflict-resolution skills.

Preferred Qualifications

• ITIL Foundation Certification or higher.
• Experience with endpoint management tools, asset tracking software, and procurement systems.
• Familiarity with cybersecurity fundamentals and service continuity planning.

Why Join Yellowstone?

• Competitive pay; paid weekly
• Full group benefits package including health, dental, vision, life and disability insurance, 401k with a company match, paid time off and holiday pay
• A company that values and appreciates YOU

Become part of the team dedicated to Excellence in Commercial Landscaping.