Title: IT Field Operations SpecialistLocation: Northeastern Region United StatesEmployment Type: ContractDescription
- The IT Field Operations Specialist supports a network of outpatient facilities and administrative offices by providing comprehensive technical support for various systems and hardware.
- This role is responsible for troubleshooting issues, coordinating with internal IT teams and vendors, performing on-site visits, and proactively improving system workflows.
- The specialist ensures users have operational systems, maintains strong communication with leadership, and contributes to inventory, network maintenance, and equipment configuration.
Required Skills
- Associate's or Bachelor's degree in a related technical field or 5+ years of IT support experience
- Strong operational, analytical, and customer service skills
- Effective verbal and written communication with both technical and non-technical audiences
- Experience supporting workstations, printers, and peripherals
- Knowledge of network hardware, configurations, diagnostic tools, and network protocols
- Proficiency in operating systems and productivity software including desktop OS and office applications
- Experience troubleshooting hardware/software, imaging machines, and replacing components
- Ability to travel between facilities as needed with reliable transportation, a valid license, and insurance
- Experience configuring and supporting internal and external networks
- Familiarity with IT inventory tracking and deployment processes
- Ability to work under pressure and flexible hours as needed
Desired Skills
- Experience working with enterprise systems including clinical or administrative software
- Understanding of LAN/WAN security protocols and industry standards
- Ability to maintain organized, clean workspaces including server rooms and cabling
- Experience escalating issues to vendors and working with external ticketing systems
- Willingness to recommend improvements to enhance IT support and operational efficiency
- Comfort working collaboratively across various IT departments
CompensationPay Range: $TBDBenefitsLearn more about our benefits offerings here: EEO StatementLearn more about our EEO policy here: Seniority level
- Seniority levelEntry level
Employment type
Job function
- Job functionInformation Technology
- IndustriesHospitals and Health Care
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