IT Field Operations Specialist - Mitchell Martin : Job Details

Title: IT Field Operations SpecialistLocation: Northeastern Region United StatesEmployment Type: ContractDescription

• The IT Field Operations Specialist supports a network of outpatient facilities and administrative offices by providing comprehensive technical support for various systems and hardware.
• This role is responsible for troubleshooting issues, coordinating with internal IT teams and vendors, performing on-site visits, and proactively improving system workflows.
• The specialist ensures users have operational systems, maintains strong communication with leadership, and contributes to inventory, network maintenance, and equipment configuration.

Required Skills

• Associate's or Bachelor's degree in a related technical field or 5+ years of IT support experience
• Strong operational, analytical, and customer service skills
• Effective verbal and written communication with both technical and non-technical audiences
• Experience supporting workstations, printers, and peripherals
• Knowledge of network hardware, configurations, diagnostic tools, and network protocols
• Proficiency in operating systems and productivity software including desktop OS and office applications
• Experience troubleshooting hardware/software, imaging machines, and replacing components
• Ability to travel between facilities as needed with reliable transportation, a valid license, and insurance
• Experience configuring and supporting internal and external networks
• Familiarity with IT inventory tracking and deployment processes
• Ability to work under pressure and flexible hours as needed

Desired Skills

• Experience working with enterprise systems including clinical or administrative software
• Understanding of LAN/WAN security protocols and industry standards
• Ability to maintain organized, clean workspaces including server rooms and cabling
• Experience escalating issues to vendors and working with external ticketing systems
• Willingness to recommend improvements to enhance IT support and operational efficiency
• Comfort working collaboratively across various IT departments

CompensationPay Range: $TBDBenefitsLearn more about our benefits offerings here: EEO StatementLearn more about our EEO policy here:

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeOther

Job function

• Job functionInformation Technology
• IndustriesHospitals and Health Care

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