IT Engineer - Gridware : Job Details

About Gridware Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware's advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io. About the Role We're looking for a people-first, highly organized IT professional to join our team as an IT Engineer. In this role, you'll be the go-to technical resource for onsite support - managing and troubleshooting hardware, coordinating with remote contractors, overseeing IT logistics, and maintaining an excellent employee experience. This is not your typical behind-the-scenes IT role - it's highly hands-on, highly visible, and logistics-driven, ideal for someone who enjoys being proactive, solving real-world problems, and wearing multiple hats in a fast-paced, growing environment. What You'll Do

• Act as the first point of contact for IT issues globally - troubleshooting and resolving user problems quickly and professionally.
• Handle equipment deployment, inventory, and tracking - including shipping equipment leading onboarding sessions and managing inventory.
• Provide day-to-day helpdesk support for Mac and Windows users across multiple sites.
• Support and troubleshoot systems by, collecting data and conducting root cause analysis to resolution.
• Assist with deployment, consolidation, and retirement of systems.
• Maintain documentation for support workflows, troubleshooting steps, and hardware logistics processes.
• Ensure adherence to IT and security protocols through training, investigation, and reporting.
• Provide A/V and conference room support.

Required Skills

• 3-5+ years of hands-on IT support experience (helpdesk, desktop support, or field tech roles) in a fast-growing startup
• Experience administrating IAM, SSO, MDM, and conferencing systems.
• Solid understanding of IT protocols and concepts (e.g., DNS, DHCP, email authentication methods, etc).
• Proficiency in troubleshooting and supporting Mac and Windows environments.
• Experience with MDM tools and asset management systems.
• Strong organizational skills - able to manage multiple users, devices, and support tickets across locations.
• Excellent communication and interpersonal skills - someone who's proactive, patient, and enjoys supporting people.
• Enjoys working onsite most of the week and comfortable working directly with users, and off-hours when needed

Nice to Have Skills

• Knowledge of cybersecurity frameworks and compliance standards.
• Familiarity with cloud platforms like Azure and AWS.

$130,000 - $140,000 a year This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply! Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) Off the Grid , a two week per year paid break for all employees. Commuter allowance Company-paid training