IT End User Services Technician - CommonSpirit Health : Job Details

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remoteinstallation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations,printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfillingrequests. They also understand the business implications of computer hardware and system issues allowingthem to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problemsand engage parties in other areas of IT to address problems. The EUS team member understands the technicalinfrastructure and requirements of the hardware in their respective area and how it aligns to enterpriseinfrastructure standards. They also are responsible for understanding and supporting aspects of the integrationof desktop systems with other systems in the enterprise. The EUS team member monitors the performance ofdesktop hardware and maintains a secur...Technician, IT, Technical Support, Healthcare, Service, Technology, Management