IT Desktop Support - integrated resources : Job Details

Job Title: IT Desktop Support Job Location: Fairport, NY 14450 Duration: 12+ months with possible extension Pay Range: $22.00-$22.76/Hour on W2Job Description: Responsibilities:

• Familiarity with Active Directory
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting CiscVPN connectivity
• Remediating/minimizing malicious code and computer viruses
• Remote connection/utilization
• Imaging and deploying PCs for end users
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware

Additional responsibilities may include:

• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions tphysically assist other IT teams

Meeting Support:

• Works across the media team, corporate events, and IT for meeting support and problem resolution.
• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
• Troubleshoots issues and engaging/assigning tthe correct Team/Assignment Group
• Knowledge of conference room audio and display devices

Smart Hands:

• IT hardware installations
• Client IT supported equipment component removal and installation
• Power cycling IT Equipment • Onsite/offsite technical assistance and troubleshooting
• Providing remote console access
• Escort IT Vendors for other IT Teams (where permitted)
• Procurement of IT goods and services
• Receiving/shipping of IT goods
• Ensures discreet handling of all business and maintains the highest level of confidentiality
• Prioritizes duties and works on several tasks simultaneously
• Demonstrates flexibility and willingness to change priorities at a moment's notice

Education and Experience:

• Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
• At least 1- 3 years Hardware Experience (beyond imaging/deployment)

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+