IT Data Coordinator - Remote - cyberThink : Job Details

Job Description: We are seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. Client is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's big IT department, called Strategic Technology Solutions). Responsibilities: Data Project (75%)

• Interview stakeholders from 123 county units, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points.
• Document needs, risks, and recommendations for a cloud-based clearinghouse.
• Support steering committee facilitation and timeline tracking.
• Assist with vendor research and technology feasibility summaries.
• Draft reports and summaries for leadership.

IT Support and Coordination (25%)

• Serve as primary point of contact for internal IT needs
• Submit and monitor help-desk tickets in ServiceNow
• Track and update IT inventory (30-person department)
• Input data into state systems (Planview, Archer, SharePoint, etc.)
• Assist with website maintenance
• Help ensure compliance with state IT policies

Experience:

• 1 - 3 years of experience in business analysis, project management, or IT support
• Excellent communication and organizational skills
• Comfortable leading interviews, taking notes, and working independently
• Proficient in Microsoft Office and able to learn new systems quickly
• Must pass a criminal history check and drug screening
• Willingness to travel in Client

The hourly range for roles of this nature are $25.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.