IT Customer Support (Bilingual JP/EN) - Cinter Career Services, LLC : Job Details

︎ Job Details:• Job Title: IT Customer Support (Bilingual JP/EN)• Client: IT Company• Working Location: Manhattan, NY• Working Style: Hybrid or On-site• Employment Type: Full-time• Salary: $50,000 - $70,000 (DOE)• Working Hours: 9am-5pm (EST) Monday-Friday • Language: Japanese and English (strong verbal and written skills required) ︎ What will you do:• Respond to service-related customer inquiries or troubleshooting by phone and email • Instruct network carriers to troubleshoot circuit outages and usability issues • Communicate with application service providers/resellers to respond to customer inquiries • Provide customers with remote instructions to isolate Internet connection issues • Provide basic instructions to customers on using computer & network applications • Escalate trouble tickets to engineering team when beyond 1st level support scope • Manage ongoing service tickets and ensure expected service levels • Send notices for planned or unexpected service outages to customers timely ︎ Required Qualifications & Skills:• Business level speaking and writing skills in both Japanese and English • Working knowledge of MS Word, Excel, Outlook, and Internet Explorer • Willingness and ability to learn quickly • Experience collaborating with a team in a business environment