IT Coordinator - City of Ashland Kentucky : Job Details

Supervisor: City Manager Supervises: Subordinate Personnel Salary Range: $33.840-$49.070/ hr. Depending on experience. General Duties and Responsibilities: Maintain and oversee computer networks and systems, including software, mainframes, VPNs, routers, and other physical hardware. Install, configure, and update network equipment to resolve hardware or software issues, including running CAT 5/6 cables and installing new network drops as needed. Update and manage virus protection software and handle network security issues, such as viruses, malware, and social engineering. Monitor computer systems to optimize network performance, identify potential issues, and improve system reliability. Diagnose, troubleshoot, and resolve software, hardware, and network configuration issues for users. Provide on-site technical support, including hardware and software installations and upgrades. Develop, document, and effectively communicate job processes, procedures, and techniques. Prepare reference material and operation instructions for staff. Communicate network and technical issues to other employees and management. Provide training to new users and support staff in IT processes. Track and maintain equipment inventories, ensuring the availability and functionality of all necessary devices and components. Complete installations and provide support at staff locations, meeting staff for software or hardware updates and providing necessary training. MINIMUM QUALIFICATIONS: Training and Experience: Must possess and maintain a valid driver's license. High school diploma or GED and extensive administrative experience. 3 or more years experience as a network administrator or similar capacity. Excellent communication, organizational and time management skills. Ability to utilize diagnostic tools, service aids, and other product information to resolve equipment failures. Experience configuring and maintaining Cisco network equipment, including firewalls and VoIP systems. Familiarity with Linux systems, VMware, and basic wired/wireless network troubleshooting. Strong knowledge of Azure Active Directory, Office 365, and Microsoft Windows operating systems. Experience with running CAT 5/6 and installing new network drops when needed. Experience in field tech support, including hardware repair, software installation, and providing technical support on-site. Experience handling network security issues (viruses, malware, social engineering) Certification/Licensing Requirements: Microsoft Certified Azure Administrator or candidate must have experience working with Microsoft Azure and Microsoft Office 365. Associate's degree, A+, Net+, CCNA preferred. Availability: Must be available for on-call support as needed. Overtime Provision: Exempt. Apply: All applicants MUST upload a copy of their High School Diploma or GED, a valid driver's license, and any relevant certifications as listed above, with application. Closing Date and Time: FRIDAY, AUGUST 29, 2025 12:00 PM Benefit Summary: Kentucky Retirement, Medical/Dental/Vision Insurance, City Paid Life Insurance, Deferred Compensation, Flexible Spending Account, Paid Leave (Sick, Vacation, Personal), Free Access City Building Gym, and Discounts for YMCA Membership. Equal Opportunity Employer