IT Coordinator - Constellation Research Center : Job Details

About Constellation Constellation is an independent research center that brings together people throughout the AI safety ecosystem to accelerate insight, research, and talent through better cooperation. Unlike a conference or summit, Constellation operates continuously, in the form of a physical workspace as well as conference-style talks, workshops, and training bootcamps. Continuous operation allows for relationships and conversations to develop over time, meaningfully fostering trust, collaboration, and shared insight. It also makes Constellation a natural field-building hub by rapidly inspiring, orienting, and connecting people who are newer to the field. Based in Berkeley, CA, our shared workspace hosts over 100 people per week across dozens of AI safety organizations in nonprofits, academia, industry, and government. Hundreds of other researchers spend time at Constellation for shorter visits each year. We believe this is the strongest and highest-output network of AI safety researchers in the world; dozens of participants in past Constellation programs have gone on to safety-focused roles at companies such as METR, Redwood Research, Anthropic, Google DeepMind, OpenAI, and the US and UK Safety Institutes. Our core team currently includes 17 members and is expected to grow to 25-30 by the end of the year. In addition, we work closely with an extended team of 5-10 collaborators. For more information, see our research focus areas and selected publications from Constellation fellows. About the role The IT Coordinator provides hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You'll also maintain databases and systems to ensure smooth day-to-day functioning of our shared workspace. This role includes tactical IT troubleshooting, device management, and end-user helpdesk requests, and assisting with other office operations tasks. This full-time, in-person position requires onsite presence weekdays 8:30 AM-5:00 PM, with occasional work on evenings or weekends for events or urgent issues. Key responsibilities IT Support & User Assistance - Manage incoming support tickets, resolving or escalating appropriately - Provide front-line IT support: troubleshooting hardware/software issues, user account support, device setup - Manage inventory and maintenance of IT equipment (laptops, peripherals, kiosks) - Assist with IT onboarding/offboarding logistics - Escalate complex IT issues as needed Office & Operational Support - Support physical security measures such as badge issuance, visitor check-in, and monitoring access controls - Monitor office inventory, order supplies, and maintain stock levels - Welcome visitors and provide orientation tours as needed - Provide event support, including workshops and community gatherings - Assist with coordinating office space reservations and setup Team Collaboration - Support the Operations team with cross-functional tasks and projects - Help improve user experience by documenting common IT issues and solutions Skills & Experience - Experience providing IT or technical user support, ideally in an office environment - Friendly, professional interpersonal skills to engage with diverse users - Strong organizational and multitasking abilities - Clear written and verbal communication skills - Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems - Some familiarity with office operations or admin is a plus - Comfort learning new software and technology tools quickly You might be a good fit if you: - Enjoy working in a dynamic, fast-paced office environment - Like solving problems and helping others with technical issues - Are attentive to detail and organized - Appreciate creating order from complexity (checklists, spreadsheets, task lists) - Are eager to learn new skills and take ownership of your work - Care about supporting AI safety research and community productivity Compensation & Benefits Compensation will depend on experience and will likely be $71,000 - $85,000. Our benefits include: Generous vacation policy 401(k) with employer match Employer-paid commuter benefits PPO health, dental, and vision insurance Catered lunches and dinners, plus unlimited snacks & drinks Regular interaction with AI safety researchers and thought leaders A friendly, mission-driven team $71,000 - $85,000 a year Logistics We value diversity in all respects and base our hiring decisions on the needs of the organization and individual qualifications. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age or disability. This is a full-time, on-site position at our Berkeley office, just steps from the nearest BART (metro) and bus stop. On-site parking is also available. If you're excited about helping humanity safely navigate the development of transformative AI, we encourage you to apply-even if you're unsure whether you meet every qualification.