IT Business Analyst - Citadel Federal Credit Union : Job Details

IT Business Analyst

Citadel Federal Credit Union

Job Location : Exton,PA, USA

Posted on : 2025-09-07T17:29:29Z

Job Description :
OveviewCitadels Business Analysts are responsible for collaborating with project sponsors, project managers, and business unit leads to document and design solutions that improve business processes and to implement new products and services. Primary responsibility is to gather and document business, functional and technical requirements in a team-oriented collaborative environment. The ideal candidate must be capable of managing multiple assignments and have excellent interpersonal, research and analytical skills.Duties and ResponsibilitiesAnalyst ResponsibilitiesCollaborate with Project Sponsors to determine project scope and vision.Document internal and third-party business, functional and technical requirements utilizing standard templates and reporting back to Stakeholders.Translates project requirements into functional requirements in a clear manner that is comprehensible to the entire project teamAssists in conducting research on products and services to meet project requirements.Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understoodAnalyze and document business process workflows and make recommendations on how they can be improved and/or automatedWork with project teams to design and document testing plansParticipate in QA testing to ensure requirements are being metServe as liaison between technical resources and business owners over the entire project lifecycle to ensure the solution is meeting or exceeding requirements.Create project turnover documentation that is shared with IT Operations, Infrastructure and Support for ongoing support of new products and servicesMonitor, measure, and provide feedback on process performanceUse analytical skills to identify potential system impactsConform to shifting priorities, demands and timelines through analysis and problem-solvingUpdate Disaster Recovery documentationQualifications and Education RequirementsWork ExperienceFive or more years experience as a Business Analyst or similar roleMinimum of three years banking, business, and related technical experience.Experience with Jack Henry/ Symitar/ Episys core processing system is preferredProficiency in Microsoft Office suiteUse Case and Wireframe ModelingBasic understanding of programing languages, APIs, and relational databases.Project Management frameworks such as Waterfall and AgileCore Banking applications, Document Management Systems, CRM and Digital Banking preferredDetail oriented with excellent analytical and problem solving skillsExcellent interpersonal, organizational, verbal and written communication skillsStrong commitment to providing quality customer serviceExercise independent judgement and take actionA strong desire to learn and can research, document, plan and organizeExperience working with project stakeholders and senior decision makersEducationBachelors DegreeBachelors Degree in Business Studies, Business Administration, Management or Information Technology preferred.Additional Skills/Notes:Advanced Analytical skills as it applies to:Requirements GatheringBusiness process analysis and documentationsystems analysistroubleshootingExperiencePreferred5 year(s): Business Analyst skillsLicenses & CertificationsPreferredProject Mngmt ProfSkillsRequiredSymitarPreferredAgileEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.by Jobble
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