CREDIT UNION OF AMERICA
Job Location :
Wichita,KS, USA
Posted on :
2025-08-05T07:42:46Z
Job Description :
Role: Provide hardware, software, and communication support to maintain the efficiency of the computer systems installed. Serve as a supplemental resource for support of the data system. Essential Functions & Responsibilities: *Provide PC support. Assists in maintenance, upgrades, troubleshooting, and repair of PCs, printers, terminals, etc. This may involve lifting and carrying of heavy PC equipment and/or climbing ladders and crawling under desks to install hardware and software. Evaluates repair/ upgrade cost-benefit with I.T. Support Manager. Internal repair when feasible, otherwise coordinates for external repair service. Coordinates with technical support and vendors as necessary; coordinates with other M.I.S. staff to resolve hardware, software, and network problems. *Provide technical assistance on hardware, software, or communication installation, configuration, diagnostics, and repair. Installs end-user hardware and PC software; assures that Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc. *General support for other technology or DP issues. Coordinate through I.T. Support Manager. *Familiarity with Data Processing vendor(s) device setup & troubleshooting for terminals & printers. *Assists in maintaining and administering PCs and local area network, and all integrated applications, hardware, and datacomm. Install and configure software. *Performs other related duties as assigned. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions. Knowledge and Skills: *Experience: One year to three years of similar or related experience. *Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. *Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information. *Other Skills: 1. Good knowledge of Windows 2008 and its configuration, including a firm knowledge of profiles and Active Directory. An understanding of Windows 2008 Server implementation, configuration, and diagnostics. Experience with maintenance of PC hardware, software, and LAN's and WAN's highly desirable. Experience using word processing and relational database software in a Windows environment highly desirable. Good problem solving skills.
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