IT Assistant - Silverado Franklin : Job Details

We are seeking a reliable and proactive IT Assistant to support all facets of technology within our dynamic gaming, hotel, restaurant, and entertainment complex. This hands-on role requires a well-rounded IT professional with experience in the hospitality and gaming industries, who is comfortable troubleshooting a wide range of systems and working independently in a fast-paced, customer-facing environment. Key Responsibilities • Provide technical support for daily operations across all departments, including hotel, casino, food and beverage, and entertainment venues. • Maintain and troubleshoot point-of-sale (POS) systems, hotel property management systems (PMS), casino management systems (CMS), surveillance systems, and back- office infrastructure. • Install, configure, and support desktops, laptops, printers, network devices, and mobile devices for staff and management. • Assist with user account administration, system access, and security protocols. • Monitor network performance and assist with troubleshooting network connectivity issues. • Support AV systems for events and entertainment venues. • Escalate critical issues to appropriate IT personnel and vendors when needed. • Maintain inventory of IT assets and ensure timely updates and patches are applied to systems. • Participate in on-call rotation and respond to emergencies after hours, including weekends and holidays. • Document all service requests and resolutions using the company's IT ticketing system. • Support IT-related training and onboarding of new employees. Qualifications • Minimum 2 years of IT support experience, preferably in a hotel, casino, or hospitality environment. • Strong working knowledge of hotel PMS (e.g., Opera, Maestro), POS systems (e.g., MICROS, Toast), and gaming systems (e.g., IGT, Aristocrat, Bally). • Familiarity with Windows and Mac operating systems, Microsoft Office 365, networking fundamentals, and security best practices. • Understanding of surveillance and access control systems is a plus. • Strong troubleshooting skills and the ability to work independently with minimal supervision. • Excellent communication and interpersonal skills. • Ability to manage multiple priorities in a high-demand environment. • Must be able to work flexible hours, including nights, weekends, holidays, and be part of an on-call rotation. • Associate's degree or technical certification in Information Technology, Computer Science, or a related field preferred (equivalent experience considered). Work Environment & Physical Requirements • Ability to lift up to 50 lbs. for moving equipment. • Frequent walking throughout large indoor and outdoor facilities. • Occasional climbing, kneeling, or reaching to access hardware and cables. • Work may include noisy or dim environments typical of gaming and entertainment venues. Benefits • Competitive pay based on experience • Health, dental, and vision insurance • Paid time off and holidays • Employee discounts on property amenities • Career development opportunities We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity, national origin, disability, or veteran status.