IT Analyst New York, New York, United States - Valon Mortgage : Job Details

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we built and operate our own mortgage servicing business managing $110+ billion in loans. This enabled us to deeply understand the complexity needed to build software that actually works in regulated industries. ValonOS is our unified platform that makes every process structured and programmable and is positioned for the AI era.

When everything flows through one system with rich data, AI agents dont just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Information Technology at Valon

The Valon IT Team is small and close-knit. We rely on each other for assistance, coverage, and growth. IT leadership is invested in team growth and promotion from within, offering opportunities to develop your career as a member of the Valon IT Team.

About the Role

This role is in office Monday-Friday 9:30am-5:30pm.

As a member of the Valon IT Team, you will support every department, team, and employee at Valon and play a key role in ensuring the continued success of our servicing operations. You will partner with high-level stakeholders to maintain fast-paced office operations. You will respond to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access. You will test, adopt, and implement new technologies to advance Valons efforts to transform the servicing industry. You will own the executive office in NYC.

Responsibilities

• Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
• Manage the on- and off-boarding of users, as well as provisioning and de-provisioning of devices.
• Effectively respond to requests and track work in Jira Service Management.
• Manage and restock inventory as needed.
• Roll out and support software updates and other laptop security services and policies.
• Support and service SSO (Single Sign On) with third-party software for increased security and convenience.
• Create effective user-facing communications and guidance.
• Operate independently with professionalism while contributing to a close-knit team.

Ideal Background

• 2+ years of experience in desktop and mobile administration, Google Workspace administration, service management, identity and access management, network administration, and business system administration.
• Experience with the flexibility necessary in a tech startup environment.
• Excellent written and verbal communication skills.
• Excellent problem-solving abilities.
• Strong attention to detail and accuracy.
• Tech full stack experience.
• Security remediation and audit experience.

Compensation and Benefits

• New York Base Compensation Pay Range: $68,000 - $85,000 USD (may differ by location).
• Competitive salary with opportunity to participate in performance bonus program and 401k plan.
• Comprehensive medical, dental, and vision benefits, One Medical membership, and Talkspace.
• In-office snacks, Bagel Fridays, and regular food trucks.
• Pre-tax commuter benefits for public transportation, rideshare, and parking.
• Orientation and ongoing development opportunities, including 360-degree feedback.
• Team outings and quarterly budgets for social activities.
• 17 days of paid time off, sick days, and 11 company holidays.

Important

Throughout the interview process, emails will come from valon.com. We will not ask for personal information during the interview process. If you have questions to verify authenticity, contact [email protected].