IT Analyst I/II - County of Calaveras, CA : Job Details

Salary : $66,476.80 - $90,084.80 Annually Location : San Andreas, CA Job Type: Full Time Regular - Benefited Job Number: 2025-00050 Department: Administrative Office Division: Admin - Information Technology Opening Date: 08/22/2025 Closing Date: 9/1/2025 11:59 PM Pacific Position Description IT Analyst I: $31.96 - $39.28 IT Analyst II: $35.24 - $43.31 While this particular position covers a wide range of duties and responsibilities, we are primarily interested in seeking individuals with experience in server management, virtualization, network storage, databases and security best practices. Familiarity with HHS systems a plus. Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs, and applications in a Microsoft/Cisco network environment. Provides support for users, and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. IT Analyst I This is the entry-level position for the IT Analyst series. The position works under direct supervision and requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT-related customer and computer support. The IT Analyst I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast-paced environment. IT Analyst II This is a journey-level technical position requiring knowledge of, and prior job experience with Microsoft and/or Cisco enterprise production environments. The incumbent works under general supervision and provides support of networks, servers, and databases, along with related equipment and software. The IT Analyst II additionally provides technical support of department and enterprise applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the IT Analyst I as listed above. IT Analyst III This is an advanced journey-level position requiring a high level of knowledge and experience of Microsoft and/or Cisco production environments. The IT Analyst III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The IT Analyst III may have earned industry recognized certifications with Microsoft or Cisco, or may have demonstrated experience and skills in the following concentrations: network administration, server and enterprise systems, database administration, advanced business systems, or web and software development. The IT Analyst III requires a very high degree of technical computer acumen in addition to the skills and abilities of the IT Analyst I/II as listed above. Example of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. IT Analyst I

• Provides technical assistance to County departments and staff.
• Researches software, hardware, and process solutions.
• Provides quotes and handle purchasing for end-user computer equipment.
• Maintains an inventory of software and hardware.
• Monitors ticketing system from receipt of request through ticket life cycle.
• Provides computer support and perform hands-on fixes for computers and systems.
• Adds new users to servers and software applications.
• Installs and configure software
• Maintains inventory of company-owned mobile devices.
• Provides security support for systems and networks.
• Assists with technology projects performed by IT Analysts II and III.
• Performs related duties as assigned.

IT Analyst IIIn addition to duties of IT Analyst I above:

• Performs basic support functions for Network and Server equipment.
• Develops internal reporting and management tools for use within IT.
• Performs basic SQL functions.
• Monitors networks and devices.
• Administers core tools for anti-virus and anti-malware.
• Provides support for copper and fiber infrastructure.
• Provides support with Microsoft Exchange.
• Provides support with Active Directory.
• Provides support for County telephone system.
• Assists with IT-related radio and microwave systems.
• Determines application requirements for on premise or cloud solutions.
• Provides technical application support for on premise or cloud systems.
• Assists with technology projects performed by IT Analysts III.
• Performs related duties as assigned.

IT Analyst III The Analyst III will aid the Information Technology Manager with development of plans and budgets in support of short- and long-term needs. In addition to the duties of an IT Analyst I/II, Analysts at this level are expected to perform comprehensive work in one or more of the following concentrations: Network Administration Track

• Performs router and switch programming.
• Maintains firewalls, configure policies and rules for access.
• Coordinates large-scale network projects to improve connectivity and reliability.
• Assists departments with IT-related radio and microwave systems, including allocating networks and troubleshooting equipment.
• Maintains network diagram and documentation.
• Manages County telecommunications, including VoIP phones, servers, fax lines, and other devices.
• Maintains enterprise-level UPS battery backup devices.
• Performs related duties as assigned.

Server and Enterprise Systems Administration Track

• Performs server backups, confirm success, and test restoration.
• Creates and maintain virtual servers and host environments.
• Provides server support and troubleshooting, performance monitoring and adjustments, apply security and feature updates.
• Administers Microsoft Exchange.
• Administers Active Directory, including cloud-based AD.
• Maintains server schematics and associated devices.
• Manages enterprise storage architecture and associated devices.
• Performs related duties as assigned.

Database Administration Track

• Performs database administration.
• Monitors database performance and make appropriate adjustments.
• Creates custom SQL scripts and queries to support business needs.
• Configures backups, monitor success, and test restoration.
• Performs related duties as assigned.

Department Analyst Track

• Provides advanced application support for specific programs.
• Assists with planning and architecture of business systems.
• Advises on technology needs and impact for numerous initiatives.
• Assists with budgeting for technology needs of various departments.
• Performs related duties as assigned.

Web and Software Development Track

• Maintains County website.
• Develops and support County custom applications.
• Provides technical application support for on premise or cloud systems.

Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Any combination of the following: Computer hardware repair, installation and maintenance; Help Desk ticketing systems; E-mail systems and spam filters; Antivirus/antimalware systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Manager and IP phone technology; Structured cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment; Database administration. Skill and Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers, servers, PC operating systems, generally used software programs, printers, and network hardware. EDUCATION, TRAINING AND EXPERIENCE: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: IT Analyst I

• A High School diploma, plus two years of full time, paid experience performing duties equivalent to IT Support Technician II, supporting computer users or supporting IT infrastructure in a networked environment, is required.

IT Analyst II

• Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely-related field, plus at least one year of full time, paid experience performing duties equivalent to an IT Analyst I, or

• Obtaining industry recognized certifications (Cisco CCNA or Microsoft MCSA, for example) plus at least one year of full time, paid experience performing duties equivalent to an IT Analyst I, or
• At least three years of full time, paid experience supporting computer users in a networked environment and other duties equivalent to an IT Analyst I.

IT Analyst III

• Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely-related field, plus at least two years of full time, paid experience performing duties equivalent to an IT Analyst II, or

• Obtaining industry recognized certifications (Cisco CCNA or Microsoft MCSA, for example) plus at least two years of full time, paid experience performing duties equivalent to an IT Analyst II, or
• At least four years of full time, paid experience supporting computer users in a networked environment and other duties equivalent to an IT Analyst II.

Professional Certifications: Certifications from Microsoft or Cisco that attest to technical skills are highly desirable. Special Requirements May need to submit to an extensive background investigation. If required, must maintain security clearance according to Criminal Justice Information Systems staffing security requirements. PHYSICAL DEMANDS AND WORKING CONDITIONS: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. PHYSICAL DEMANDS: Requires the ability to walk, stand, stoop, climb, balance, bend, kneel, crouch, squat, crawl, twist, push, pull, and reach while performing duties; sit for extended periods of time, lift and/or move more than 50 pounds of weight; perform grasping and fine manipulation. Must be able to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment, tools and specialized equipment. Must be able to use a cellular telephone and CB radio to communicate verbally and have keyboard skills to communicate through written means to review information and enter/retrieve data, to see and reach characters on a computer screen. WORKING CONDITIONS: Work is performed in field environments, sometimes under adverse weather conditions including extreme heat or cold, and wetness. Adverse working conditions may include above average noise, traffic, and machinery hazards, working in heights, exposure to machine vibration, and standing for long periods of time. OTHER REQUIREMENTS: This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW* Assist-To-Own program to help Couny employees purchase a home. Program Highlights:

• Down Payment Assistance, up to 5.5% of the Total Mortgage Loan.
• Available with purchase of a primary residence.
• Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans).
• No first-time homebuyer requirement to qualify.
• Flexible guidelines: Minimum FICO 640; Maximum DTI 50%.
• Flexible income limits, up to moderate income levels; no income limits for FHA and VA.

For more information, vists Boot Allowance: $150 or $175 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments. Payments will be made monthly on the second pay check. Qualifying classifications: Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays: 14 paid holidays per year. Life Insurance through ReliaStar: $50,000.00 County paid. After 65 years of age, pays out 65%, after 70 years of age ReliaStar pays out 32.5%. Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 3.5% merit increase may be granted. Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following:

• 5.5 years (if hired before March 28, 2005)
• 6 years
• 10 years
• 15 years
• 20 years
• 25 years

Bi-Lingual pay: $75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan: Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION:CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan (Pre or Post Tax options). The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month.