Investigations Unit Manager (Hybrid) - State of Colorado : Job Details

Colorado Department of State

THIS ANNOUNCEMENT WILL REMAIN OPEN FOR THE SPECIFIED TIME AND IS ONLY OPEN TO RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION.

SERVICE. INNOVATION. INTEGRITY. EXCELLENCE. INCLUSION.

Are you looking for a career that allows you to improve your world and the world around you? The Colorado Department of State (CDOS) is seeking diverse individuals from all backgrounds to apply for a position that makes a direct impact on enhancing the lives of Coloradans.

If your goal is to build a career that makes a difference through the work you do each day, consider joining the dedicated employees of the Colorado Department of State. Whether working from your home or collaborating onsite, your professional experience will be connected and meaningful. Our office offers an RTD Eco-pass (currently free of charge) and is conveniently located near Civic Center Station, RTD light-rail lines, and the 16th Street Mall. In addition to a great location and fulfilling, impactful work, we offer:

• Employee wellness programs and an on-site fitness center
• 12 paid holidays per year plus generous personal time off and sick leave
• Access to a diverse array of technical, leadership and supervisory training opportunities
• Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
• Medical and dental health plans
• Paid life insurance
• Automatic short-term (and optional long-term) disability coverage
• Excellent work-life balance through flex schedules, flexplace/remote work, and ad-hoc arrangements

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to:

Our Culture & Environment:

Coloradans come from all walks of life and so do we.

Who We Are

Our mission is to make government easy and accessible for people to further democracy, support economic opportunity for all Coloradans, and demonstrate a standard of integrity and excellence. Our vision is to ensure all Coloradans have a voice in our future, help Coloradans and their businesses thrive, and be the best at what we do.

What We Believe

The State of Colorado is an Equal Opportunity Employer. At the Colorado Department of State, we are dedicated to equity, diversity, and inclusion. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We highly encourage people from all backgrounds, identities, and abilities to apply.

Our agency website: Colorado Secretary of State's Office

Business & Licensing Division

The Business and Licensing Division receives filings such as business and nonprofit registrations, trade names, secured liens, notary public applications, bingo and raffle reports, Universal Commercial Code (UCC) filings, and charity registrations. Additionally, the Business and Licensing Division licenses durable medical equipment providers, promotes availability of government data, processes fraudulent business filing complaints, and makes performing rights society information accessible. Most filings are submitted electronically, and the Department disseminates this information to the public through its website.

The Investigative Unit

This work unitcarries out this mission through various stakeholder outreach, assistance, education methods and where needed, enforcement activities, with a focus on helping stakeholders come into compliance in lieu of disciplinary measures being applied, consistently improving service to our customers. Through our outreach, we strive to address the needs of a diverse population and respond in a culturally appropriate way, so as to be understood by that diverse population. Their customers include nonprofits and charities, charitable gaming licensees, bingo hall owners, games managers, bingo players, manufacturers, suppliers, notaries public, notary training providers, remote notary providers, and licensed durable medical equipment companies. The Investigations Unit exercises statutory authority under the Charities, Bingo-Raffle, Notary, and Durable Medical Equipment laws to conduct investigations into alleged violations of these programs. Investigations may originate from constituent complaints or be initiated internally based on identified concerns. In all instances, the unit operates strictly within the scope and subject matter defined by its legal authority.

When matters fall outside the units jurisdiction, it coordinates with appropriate external entities, such as District Attorneys, the Attorney Generals Office, or local law enforcement, to ensure that complainants are directed to the proper resources.

As part of its mission, the unit emphasizes voluntary compliance through proactive outreach, education, and technical assistance. Enforcement actions are pursued when these efforts do not achieve the desired compliance.

The Investigative Unit strives to address the needs of this diverse population, and uses data to identify inequities, which then drives our policy decisions.

Illustration of some key duties:

As the Investigations Unit Manager, you will be the leader of our Investigations Unit by providing coaching and guidance to unit employees, and assigning case work while also managing performance and productivity. In addition, you will serve the Colorado community by coordinating and conducting investigations, trainings, and outreach around Bingo/Raffle, Charities, and Notaries Public programs to ensure compliance with regulations and standards.

In this role you will:

• Supervise unit personnel and carry out the duties of that responsibility, including but not limited to, assigning schedules and work, developing performance plans and setting goals, coaching and providing feedback, managing performance and attendance, and assisting in the training and development of assigned personnel.
• Oversee the complaint process for the Charities, Notary Public, Bingo-Raffle and Durable Medical Equipment programs.
• Act as a field inspector/investigator for charitable activities, and as a trainer and resource for registered charities and bingo/raffle licensees.
  • While working in this capacity, this position will use data and input from the community to identify inequities and their root causes, and work on updating programmatic decisions.
• Serve as the eyes of the Program Manager for the Durable Medical Equipment Program as it relates to site visits to validate complaints of hours of operation, product supply and proximity rules.
• Be a liaison and personal contact point, when in the field, between the Department and the charitable and bingo/raffle communities, which consists of registered charities and nonprofits, bingo/raffle licensees, landlords, equipment manufacturers and distributors, and game players.
• Provide guidance to other investigators to prioritize and pursue field investigations.
  • In this process, the position uses input from other division leaders, including management, Compliance Specialists, and external stakeholders.
• Provide outreach and support to the community through structured and ad hoc training sessions aimed at increasing compliance levels and helping customers avoid administrative sanctions.
• Oversee the outreach program by working with the community to conduct sessions where content delivered assists constituents in learning strategies of fraudulent solicitations and becoming familiar with ways in which to avoid becoming victims of such efforts.
• Assign staff to maintain presentation curriculum, schedule and market training/educational sessions, and utilize feedback received to improve overall content and delivery.
• Maintain confidentiality of all sensitive and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices.

Class Code & Classification Description:

H6K3XX COMPLIANCE INVESTIGATOR II MINIMUM QUALIFICATIONS:

This position requires a total of 6 years of professional experience and/or education in a field of study related to the work. To be considered for this position, your application must clearly demonstrate that you meet one of the following options outlined below:

OPTION 1 Experience

Six (6) years of professional experience which include evaluating records and documents to determine eligibility and identifying compliance issues that require follow-up and/or investigation; interviewing relevant or affected parties to obtain additional information and to clarify facts to assist in resolution of issues; and making final determinations of outcomes and resolutions. Experience must include leading the work of others through managing task assignment, coaching and mentoring, and measuring productivity.

OR

OPTION 2 Experience and/or Education Be sure youve attached a copy of your unofficial transcript to qualify for this option.(You may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.)

A combination of related education and/or relevant experience as defined in Option 1 to equal six (6) years. Related education includes accredited course work in Criminal Justice, Political Science, Law Enforcement, Law, Finance, Business, Psychology, Sociology, or another closely related field.

PREFERRED QUALIFICATIONS:

The exceptional candidate will possess the following knowledge, skills, and abilities:

• Preference will be given to those candidates with previous State Service related to the work assigned to the position
• Familiarity with interpreting statute, rule, or law and applying them to workplace procedures
• Experience translating Department-level strategy into program goals and objectives, including the development of metrics to measure progress
• Familiarity with Charitable, Notary, Bingo-Raffle, and Durable Medical equipment statute, rules (and where relevant, requirements of Colorado state constitution)
• Experience evaluating applications, records, or documents to gather information about eligibility or compliance issues evaluating records or documents to determine eligibility or to identify compliance issues that require follow-up and/or investigation, conferring with or interviewing relevant or affected parties to obtain additional information or to clarify facts and other contextual information to assist in resolution of issues being addressed, and making final determinations of outcomes and resolutions
• Experience establishing goals, assigning work, providing coaching and mentorship
• Experience preparing reports of activities, evaluations, recommendations, or decisions
• Experience visiting establishments to verify that standards and requirements are being upheld
• Experience identifying compliance issues that require follow-up or investigation
• Experience verifying that a third party complies with policies and procedures that have been documented, implemented, and communicated
• Experience responding to questions and inquiries around compliance of statute, law, and rule
• Experience creating and revising educational materials and presenting training classes to adults
• Strong written and verbal communication skills, with the ability to clearly convey complex information to a non-technical audience
• Experience making decisions around recruitment, interviewing, selection, hiring, and promoting employees in an organization
• Able to discuss job performance problems with employees to identify causes and issues and to work on resolving problems
• Experience onboarding and training new employees

If you do possess any of the above knowledge, skills, and abilities, please specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

Preferred competencies to include:Investigation Skills Regulatory Knowledge Analytical Thinking Skills Detail Oriented Critical Thinking skills Active Listening Skills Complex Problem Solving Verbal and Written Communication Skills Workforce and operational planning Leadership Professionalism Compliance Decision making skills Strategic Thinking Collaboration Confidentiality Committed to Advancing a Diverse and Inclusive Perspective

Conditions of Employment

• This position will be required to successfully pass a background check.
• Travel may be required to fulfill the duties of the position, for professional development, or as requested by supervisor to assist with other duties for unit.
• Must be a Colorado resident at the time of application.

Completing the Application

Applications will be reviewed by a Human Resources Specialist to determine if you meet the minimum qualifications for the position. Your application should specifically address your specialized experience, work products, accomplishments, etc. as they relate to the position duties and minimum and preferred qualifications.

• The minimum qualifications listed in the announcement are NOT optional.
• Cover letters and resumes will NOT be accepted in lieu of the official State of Colorado application form.
• Cover letters and resumes may be attached to the application as supplemental information.

If it is determined that you meet the minimum qualifications, your application may also be used as part of the comparative analysis process to identify a top group for further consideration. The comparative analysis may consist of application reviews, answers to supplemental questions, review of submitted work samples, phone screens, structured interviews, and any other method determined to be valuable in identifying the right candidate.

Appeal Rights

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email [email protected] ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.

Notifications

All correspondence regarding your status in the selection/evaluation process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from coloradosos.gov [email protected] addresses. Its your responsibility to ensure that your email will accept these notices and review your junk mail and spam filtered email.

Equal Pay for Equal Work

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

ADAAA Accommodations and Equal Opportunity Employment

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of State is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Laura Darby, at [email protected] or call (303) ###-#### ext. 6113.

E-Verify

The Department of State participates in E-Verify in accordance with the programs Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you will be required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities at

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