Inventory, Logistics & Customer Support Specialist - The Willamette Valley Co. LLC : Job Details

Summary We are seeking a detail-oriented and proactive Inventory, Logistics & Customer Support Specialist to join our team. This role is essential for ensuring smooth daily operations across order processing, inventory management, logistics coordination, and customer service. Acting as a central hub between sales, warehouse, logistics, and customer-facing teams, the position supports the end-to-end order-to-delivery process. Responsibilities include managing inventory, coordinating shipments, handling inquiries, preparing documentation, and maintaining exceptional service levels. The ideal candidate thrives in a fast-paced environment and plays a key role in optimizing workflow efficiency and cross-functional collaboration. Primary DutiesInventory & Vendor Management

• Analyze market trends and demand forecasts to optimize inventory levels and production planning.
• Identify potential supply risks and develop mitigation strategies.
• Minimize costs while managing inventory levels aligned with customer needs.
• Negotiate with suppliers to secure quality materials at competitive prices.
• Monitor and evaluate vendor performance; implement improvements when needed.

Logistics & Operations

• Oversee product logistics, ensuring timely and cost-effective delivery.
• Coordinate with transportation providers and manage shipping schedules.
• Track orders and monitor delivery timelines to ensure on-time fulfillment.
• Communicate shipping updates and ETAs to customers and internal stakeholders.
• Resolve logistics issues such as delays, damages, or shipping discrepancies.
• Align inventory management with forecasts and production requirements.

Customer Support

• Prepare quotes, proposals, and product information for the sales team.
• Manage customer accounts and maintain up-to-date customer agreements.
• Respond to inquiries related to pricing, availability, and order status.
• Collaborate with the sales team to ensure accurate documentation and product specifications.
• Process customer orders accurately and in a timely manner when supporting customer service.

Cross-Functional Collaboration

• Partner with production, purchasing, and customer service to streamline operations.
• Assist in developing and implementing process improvements across logistics and sales support functions.
• Assist the sales team to meet revenue and customer satisfaction goals through operational excellence.

Experience

• 2+ years of experience in logistics, inventory management, customer support or sales operations (manufacturing or distribution preferred) OR
• Minimum of Associate degree in Business, Logistics, Supply Chain, or a related field. Bachelor's degree preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and negotiation skills for effective supplier and internal communication.
• Attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in ERP/CRM systems and Microsoft Office (Excel, Outlook).
• Customer-first attitude and a proactive, solutions-oriented mindset.
• Highly motivated and results-driven, with a strong sense of accountability.
• Demonstrated ability to identify problems and implement effective solutions proactively.

Preferred Experience

• Experience with freight coordination and transportation management systems (TMS).
• Working knowledge of supply chain and inventory management best practices.