INTERVIEWING CLERK - Florida State Jobs : Job Details

This is a para-professional work position interviewing applicants in reference to their eligibility to receive services for Immunization, STD, HIV/AIDS, TB, Family Planning, Presumptive Eligible Pregnant Women (PEPW) Medicaid Program, and Dental. The goal of this position is to screen all applicants according to the guidelines established by the Primary Care Proposal protocol and Title X and the PEPW applicants according to the guidelines established by Agency for Health Care Administration (ACHA). This position is a rotating position as needed, covering various clinics. Incumbent serves as Interview Clerk for the clinics performing duties which involve work assignments that require independent judgment to accomplish. Incumbent must have knowledge of routine procedures for the Health Department and Departmental operations. This position includes but is not limited to answering phones, scheduling client appointments, triaging necessary calls to the providers, checking in clients for clinic visits, ensuring the demographic and insurance information is updated at each visit, ensuring the financial information is updated on an annual basis prior to check-in, reminder calls, preparation of charts at check-in, various other clerical functions to ensure the front end of the clinic runs smooth and ensuring all needed forms are signed by the client as required by the clinic protocols. This position is supervised by the Sr. Clerical Supervisor.

Check-in clients for clinic visits ensuring the demographic and insurance information is updated at each visit, ensuring the financial information is updated on an annual basis prior to check-in, preparation of charts at check-in and obtain all needed signatures on documents needed for each visit. Obtain insurance pre-authorizations for clinic visits when needed. Answering phones, scheduling clients for office visits, triaging calls as necessary to the providers. Ensure reminder calls are made to clients before each visit. General clerical duties as needed.

Full cross training within the Eligibility Department. Provides lunch coverage as needed in clinics. Performs other duties as assigned by Supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Ability to reach and stoop for filing.
• Ability to handle high-volume workload accurately, quickly and in a professional manner.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for healthcare or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for healthcare and community services.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments. Ability to communicate effectively.
• Ability to establish and maintain effective working relations with others.
• Basic math skills.
• Professionalism (appearance, speaking, writing, customer service, internal and external client, etc.).

Qualifications:

Minimum- 6 months of customer service experience 6 months of general office experience Preferred- Bilingual in Spanish Experience working face to face with the public Demonstrated experience with excel

Where You Will Work: Marion County Health Department 1801 SE 32nd Ave Ocala Florida 34471

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions Flexible Spending Accounts; Tuition waivers; And more!

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.