International Customer Service Representative - Soundoff Signal : Job Details

We are seeking a dynamic, strong and detail-oriented International Customer Service Representative to join our growing global team. The ideal candidate will possess communication and problem-solving skills, with a deep understanding of international markets, particularly Europe. This role requires a proactive, customer-focused individual who is knowledgeable in customs regulations, freight forwarding, and global shipping requirements • Demonstrates SoundOff Signal's Core Values in daily interactions with internal and external customers. • Responsible for daily communication with international customers. • Provide exceptional service and support to international customers, ensuring timely and accurate communication across various channels. • Handle customer inquiries, orders, shipping issues, and returns with professionalism and urgency. • Navigate the complexities of international logistics, including customs regulations, documentation, and freight forwarding requirements. • Collaborate closely with internal departments (Sales, purchasing, scheduling, shipping and Finance) to resolve issues and ensure seamless service delivery. • Maintain up-to-date knowledge of international market requirements, particularly in Europe. • Coordinate with freight forwarders and shipping carriers to ensure timely and compliant delivery of products. • Document customer interactions and maintain accurate records in Salesforce. • Proactively identify and resolve customer service problems, escalating issues as necessary. • Contribute to process improvement initiatives to enhance the international customer experience in coordination with the Director of International Business. • Actively participate in team meetings and cross-functional projects. • Strong written and verbal communication skills. • Proven problem-solving abilities in a fast-paced, customer-focused environment. • In-depth understanding of international markets, especially in Europe. • Knowledge of customs processes, freight forwarding, and global shipping requirements is essential. • Ability to work independently and as part of a team. • Multilingual skills are a plus. French, German, Spanish a plus. • Highly organized with strong attention to detail. • Self-starter with the ability to manage time and prioritize effectively. • Proficiency in Microsoft Office and CRM systems (Salesforce) is preferred. • Minimum of 2-3 years in international customer service or logistics-related role. • Hours: Flexibility to cover international customers in differing time zones • Able to lift up to 20 lbs. • Basic understanding of international business, order and shipping process as well as requirements for handling international business. • Mostly office environment including: • Able to stand and sit for various length of time. • Light Manufacturing Environment • Little to Medium noise level • Moderate temperature ranges • Able to bend/twist and reach a limited amount of time. • Opportunity to work hybrid schedule. • Associate degree in business or marketing field or 3 years Sales and or customer service experience. • Manufacturing experience helpful. • Technical experience helpful. • Branded product experience helpful. • Sales Force and ERP experience helpful • Able to perform job consistently without excessive absenteeism or tardiness. Salary Description $24 - $30 / hour based on experience