International Benefits Specialist - Norwegian Cruise Line Holdings : Job Details

JOB SUMMARY: Responsible for the administration and daily operations of the company's international shoreside and shipboard group benefit programs. Act as the primary liaison with benefit providers, resolving complex and non-routine issues while delivering high-quality customer service to internal and external stakeholders. Provide analytical and technical support to ensure effective, compliant, and competitive benefits programs. Recommend enhancements to existing offerings and oversees benefits communication, implementation, and monitoring.

DUTIES & RESPONSIBILITIES:

• Administer group welfare and retirement plans for the NCLH's international offices and shipboard officers and crew.
• Ensure international shoreside benefits remain competitive and aligned with U.S. shoreside plans.
• Stay current with industry trends, legislative developments, and compliance requirements to maintain and enhance program offerings.
• Support the implementation of new benefit programs and manage renewals of existing plans.
• Administer shipboard officer retirement plans, ensuring accuracy and compliance.
• Develop and distribute communications for new and existing benefit programs through email campaigns and other channels.
• Collaborate with local HR teams, benefits providers, and other departments to ensure smooth operations.
• Track trends, evaluate program effectiveness, and provide actionable recommendations.
• Analyze benefit cost data and support the development of the corporate benefits budget.
• Coordinate with the HRIS Manager to test system enhancements and upgrades related to benefits administration prior to implementation.
• Perform other duties as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's degree

FIELD(S) OF STUDY: Human Resources, Business Administration, or related field of study; or any relevant equivalent work experience, training, skills and/or certifications.

EXPERIENCE:

• 2+ years of progressive Benefits experience.

COMPETENCIES/SKILLS:

• Advanced knowledge of Health, Welfare, and Retirement benefits programs.
• Ability to interpret complex benefit regulations and guidelines.
• Excellent interpersonal and verbal and written communication skills are required to deal effectively with all levels of team members.
• Must be sensitive to team member needs while ensuring benefit programs are administered in a consistent and equitable manner and according to contracts and benefit regulations.
• Sound judgment and discretion are essential when dealing with sensitive and confidential information.
• Excellent organization and prioritization skills necessary to accomplish tasks in a highly time sensitive environment.
• Intermediate level proficiency in Word, Excel and PowerPoint.