Interim Program Manager, Holocaust Survivor Program - Metropolitan Council on Jewish Poverty : Job Details

FLSA: Exempt/Overtime Ineligible Benefits: Eligible Hours Per Week: 40/Full-time Met Council is America's largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City. Position Summary: The Interim Program Manager will oversee daily operations of the Holocaust Survivor Program, supervise program staff, and assist with program development, planning and reporting. The Holocaust Survivor Program provides holistic services to Holocaust Survivors through a person-centered-trauma-informed practice model. The Interim Program Manager will work effectively with funders, community partners, and interdepartmental programs to support healthy aging in place for Holocaust Survivors. Please note: This is a temporary position anticipated to extend through mid-December 2025. Principal Responsibilities:

• Manage the daily operations of the Holocaust Survivor Program, serving a high volume of Holocaust Survivors.
• Provide direct supervision and support to program staff, ensuring a collaborative culture aligned with program values.
• Lead regular team meetings, individual supervision, and case conferences to ensure consistent person-centered-trauma-informed client care.
• Identify and implement efficiencies around data collection, documentation, and service tracking.
• Provide case management and supportive services, which include assisting clients with applying for benefits, housing, information and referral, end of life planning, financial assistance, supportive counseling and other services (by way of using a trauma-informed patient-centered practice model).
• Maintain timely and accurate case records in Salesforce including case notes and documentation of services provided.
• Develop and organize socialization events for clients.
• Work effectively with partner agencies as well as other organizations that provide assistance to Holocaust Survivors.
• Work with the Director of Geriatric Programs to manage financial assistance services.
• Work with the Director of Geriatric Programs on funder reports.
• Participate in weekly supervision with the Director of Geriatric Programs and monthly departmental meetings.
• Conduct community outreach and program presentations to increase awareness of program services.
• Performs other duties as assigned.

Competencies:

• Relevant experience in program supervision or management, preferably in human services.
• Professional knowledge and expertise with Holocaust Survivors.
• Knowledge of person-centered-trauma-informed care and aging services/resources.
• Ethics and integrity in approach to interventions.
• Warm, empathic communication style with the ability to build trust with Holocaust Survivors and staff alike.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to work in a busy environment.
• Adaptability and flexibility.
• Planning and organizing.

Skill and Education:

• MSW, LMSW or LCSW - SIFI eligible preferred.
• Experience with Holocaust Survivors and trauma patients.
• Bi-lingual Yiddish, Russian speaking (preferred).
• PC literate with working knowledge of Adobe, Salesforce, Docusign, and other software programs.

Special Requirements: Travel throughout 5 boroughs via public transportation. Compensation: $65,000 - $74,000 per year Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.