Intake Specialist - NYC JOBS : Job Details

The selected candidate will be offered a salary between $44,545 - $51,227.00. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. ACS' Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB's portfolio is the operation of the City's subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week. The Intake Team receives child care subsidy applications and recertifications via the MyCity online portal, third-party vendors (Vanguard), walk-in clients, and shared email boxes. They also respond to and manage inquiries regarding child care from walk-in families, email and telephone inquiries. These applications are assigned to case processors for eligibility certification in the Resource Area Control Log (RACL). Intake staff plays a critical role in this process, ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame. The responsibilities of the Intake Specialist include but are not limited to:

• Coordinate, prepares, and distributes appropriate communications to parents and programs
• Liaise with and provides information to the Central Intake Team and other RA unit staff
• Provide technical assistance and support to child care programs in eligibility and enrollment issues
• Research and reviews case and program information in the Automated Child Care Information System (ACCIS)
• May assist clients and programs in person with childcare applications and inquiries
• Data-enter case information into Control Log
• Receive Child Care Applications via Vanguard electronic files, email, fax, and USPS Mail
• Review Cases for accuracy and ensure that all pertinent documents are received
• Troubleshoot and follow up, when necessary, for missing documents from case files
• Assign cases to case processors using the Resource Area Control Log
• Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance, if so, prepare a denial letter and refer the family to HRA Benefit Access Center
• Assist with special projects, as needed

Additional Info: Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

To apply: Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 720744. No phone calls, faxes or personal inquiries permitted. Note: Only candidates under consideration will be contacted Community Associate - 56057

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to 1 above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.