Intake Specialist - Full Time -TEMPORARY 90 day POSITION - Acadia Healthcare : Job Details

THIS IS A TEMPORARY 90 Day Full Time POSITION COMPENSATION:Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.Role Location: CALIFORNIACalculated Hourly Range for role Intake Specialist:State - California: $24.00 - $27.60 per hourBENEFITS:The Camp Recovery Center provides a comprehensive package of benefits for our Intake Specialist- full time only. Current benefits include:Competitive hourly rateShift differential for overnight shiftsMedical, dental, and vision insuranceAcadia Healthcare 401(k) planExcellent training programComplimentary AOD education to certify as a substance use disorder counselor Professional growth opportunity that is second to none in the industry.SHIFT:This is a TEMPORARY Full Time 90 Day position for Sunday - Thursday. Shifts are 8 hours and overtime eligibleESSENTIAL FUNCTIONS:•Liaise with client/family of potential admissions to address any questions, concerns, etc.•Coordinate facility tours with clients and families who are potential admissions.•Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.•Establishes professional rapport with client to ensure that they feel welcomed upon arrival.•Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.•Orients client to the facility/milieu.•Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.•Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.•May discuss client's financial responsibility and take payment as applicable.•Provides exceptional customer service in line with Acadia Healthcare standards.OTHER FUNCTIONS:•Perform other duties as assigned.STANDARD EXPECTATIONS:•Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.•Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.•Develops constructive and cooperative working relationships with others and maintains them overtime.•Encourages and builds mutual trust, respect and cooperation among team members.•Maintains regular and predictable attendance.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:•High-school diploma, GED, or equivalent.•1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.•Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.LICENSES/DESIGNATIONS/CERTIFICATIONS:•De-escalation training, CPR and/or First-Aid certification as required by facility.ESSENTIAL FUNCTIONS:•Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.•Organize, plan and direct work assignments for Admissions staff.•Provide staff management to including hiring, development, training, performance management andcommunication to ensure effective and efficient department operation.•Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.•Adhere to established Patient Rights and ensures the Admissions staff comply.•Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations.•Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process.•Maintain knowledge or milieu management.•Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies.•Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.•Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.OTHER FUNCTIONS:•Perform other functions and tasks as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.