Intake Receptionist - The Salvation Army in the Midwest : Job Details

The Intake Receptionist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Receptionist facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises. Essential Responsibilities: Provides excellent customer service by greeting and responding to guests in-person or via phone Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter Provides program information and referrals and schedules appointments Identifies resources and next steps that are available to address needs Stays up-to-date with program requirements and trends in the community Maintains records and statistical data; providing information for reports as requested Perform other duties as assigned Qualifications: Education/ Experience: High school diploma or GED, or any equivalent combination of...Receptionist, Intake, Administrative, Skills