Intake Coordinator - The Arc Ontario : Job Details

The Arc Ontario

Intake Coordinator

Salary: $21.60 - $23.00

Position Overview: The Intake Coordinator serves as the primary contact for individuals and families seeking services from The Arc Ontario, providing information, assistance with applications, and referrals to appropriate programs or community resources. This role manages the Central Participant Database, facilitates the Family Reimbursement program, coordinates the agency's Intake Committee to track referrals and waiting lists, and cultivates relationships through outreach and promotion of agency services. The Intake Coordinator also supports smooth transitions between services and maintains strong communication with participants, families, and partner agencies to ensure timely, person-centered support. Join a team that makes a difference every day-helping individuals and families connect with the supports they need to thrive!

Work Location: Canandaigua, NY

Schedule: Full Time; M - F; 8AM - 4PM; Flexibility in schedule required to meet agency needs.

As a full time team member at The Arc Ontario, you will receive...

• Health and retirement benefits
• Paid time off; Over 3 weeks of vacation within your first year!
• Sick Time
• Growth potential/Opportunity for advancement within my agency
• Educational Assistance
• Employee Assistance Program
• Access to a Fitness Center in the Main Facility
• Pay on Demand
• Free Telehealth with EZaccessMD
• Emergency Assistance Funding
• And more

Our Culture Investing in our staff while thriving in a flexible and fun work environment!

The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community.

Responsibilities

• Receives inquiries and requests for information about programs and services offered by The Arc Ontario. Follows up on incoming calls/emails/referrals, provides information, meets with interested parties for tours of programs, and assists with the completion of application forms.
• Ensures all applicable information is included when a new referral for services/supports is received. Follows up, as necessary, to obtain any missing information.
• Provides linkage and referral to other agencies for people who need services not available through The Arc Ontario. Contacts key people in other agencies to facilitate referrals.

Requirements

• Bachelors degree in human services or health related field and over three (3) years of related work experience, including experience with individuals who have intellectual/developmental disabilities and their families.
• Must have excellent interpersonal skills, making consumers and their families at ease and reassured of the agency's interest in helping them access the services and supports they need.

The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.