Intake Coordinator Home Care Services - BJC HealthCare : Job Details

The Intake Coordinator (HCS) is responsible for processing home care referrals accurately and efficiently in accordance with established agency policies and admission criteria ensuring timely and safe transmission to operational areas. This non-clinical role works in a non-hospital environment and serves as a resource liaison for all product lines and promotes customer satisfaction. Responsibilities Screens referrals to ensure patients meet agency admission criteria and comply with state and federal regulations. Verifies insurance benefits, obtains pre-authorizations as necessary, assists billing department, and interprets company services, admission criteria and medical policies to referral sources and individuals seeking information. Tracks current clients that are either hospitalized, placed in a short-term skilled facility or in a rehabilitation facility. Communicates and coordinates discharge planning; educates internal and external customers about Home Care Services and/or outpat...Coordinator, Intake, Patient Services, Home, Healthcare