Infrastructure Service Manager - Infosys : Job Details

Infosys is seeking an Infrastructure Service Manager. This candidate will have experience in Hardware inventory management.

Job Description

Required Qualifications

• Candidate must be located within commuting distance of New York City, NY or be willing to relocate to these areas.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of experience in Information Technology.
• At least 1 year of experience in Hardware inventory management includes ensuring that stock levels are constantly monitored.
• Hardware request and receipt through internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
• Supporting hardware decommissioning events.
• Setup and installation of temporary training rooms / office wide events – expos.
• Support work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements.
• Deploy equipment for new hires and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Experience with a Financial Services or Brokerage Firm.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
• Good communication, interpersonal and customer care skills.
• Proven ability to work independently with little supervision as well as in a team environment.
• Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
• Experience and desire to work in a Global delivery environment.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.