Infrastructure Manager (IT) - ZipRecruiter : Job Details

Job DescriptionJob DescriptionSalary: Commensurate with Experience

Infrastructure Manager;Empowering IT Infrastructure for Business ExcellenceJob Title: Infrastructure ManagerDepartment: ITReports to: Vice President (VP) of ITLocation: 1322 Ranchers Legacy Trail, Fort Worth, TX. 76126Markum Ranch Office

Job SummaryHTeaO is seeking an experienced Infrastructure Manager to join our IT team. Thisindividual will be responsible for managing and optimizing our IT infrastructure, includingOffice 365, Ubiquiti equipment, and third-party MSPs. The Infrastructure Manager willalso lead Office 365 migrations from Google Workspace and ensure seamlessintegration across systems.

Key Responsibilities:

• Manage and optimize Office 365 environments, including migrations from GoogleWorkspace.
• Deploy, configure, and maintain Ubiquiti networking equipment and ensure stableconnectivity across all corporate and franchise locations.
• Maintain PCI compliance for all corporate locations, ensuring adherence toestablished standards and best practices and guide the program for Franchisees.
• Oversee managed service providers (MSPs) to ensure compliance with serviceagreements and maintain high-quality IT support.
• Perform system audits and maintain documentation on support procedures,standards, and configurations.
• Troubleshoot hardware and software issues related to infrastructure systems andprovide Tier 3 technical support.
• Create and enforce IT policies and procedures to ensure system stability andsecurity.
• Collaborate with cross-functional teams on technology projects, ensuringalignment with business goals.
• Provide training and knowledge-sharing sessions for IT staff and above-storepartners.
• Design and implement network strategies, ensuring scalability and performance.
• Analyze service incident trends and recommend improvements.

Qualifications

• 5+ years of experience in IT infrastructure management, preferably in arestaurant or retail environment.
• Expertise in Office 365 administration, including migrations from GoogleWorkspace.
• Experience managing devices in InTune, including AutoPilot deployments
• Proven experience with Ubiquiti networking equipment, including configurationand troubleshooting.
• Strong vendor management skills and experience working with MSPs.
• Solid understanding of network security protocols and infrastructure design.
• Knowledge of PCI-DSS compliance and best practices.
• Experience in creating IT documentation and procedures.
• Excellent analytical, problem-solving, and decision-making skills.
• Bachelors degree in information systems, Computer Science, or a related field,or equivalent experience .
• Familiarity with cloud-based systems and integrations .

Strong interpersonal and communication skills with the ability to workindependently and in teams.

Benefits

• Competitive salary and performance-based incentives.
• Benefits package, including health insurance, life insurance, and paid time off.
• Opportunities for professional growth, training, and development.
• A dynamic and collaborative work environment with a focus on innovation andexcellence.
• Work in an environment where you will make a difference every day.