Infrastructure Architect - Advanced - Pinnacle Group : Job Details

Position: Infrastructure Architect - Advanced Location: Jersey City, New Jersey Duration: Contract Job ID: 169070 Job Overview: We are seeking an Infrastructure Engineer to lead and support Enterprise Voice and Video platforms, enabling seamless communication and collaboration across the firm. This role requires deep technical expertise in unified communications systems, a proactive approach to problem-solving, and the ability to drive platform improvements and integrations at scale. The successful candidate will be responsible for the design, deployment, and operational excellence of industry-leading platforms such as Zoom and Zoom Phone, while leveraging cloud technologies like AWS to deliver resilient, secure, and innovative solutions. Responsibilities:

• Lead the engineering, deployment, and optimization of enterprise voice and video platforms across global regions.
• Serve as a subject matter expert (SME) on tools such as Zoom and Zoom Phone.
• Architect and implement voice/video solutions that align with business needs, security policies, and compliance requirements.
• Collaborate with stakeholders across engineering, cybersecurity, risk, and vendor teams to deliver integrated, scalable solutions.
• Oversee complex migrations, feature rollouts, lifecycle upgrades, and decommissioning of legacy systems.
• Develop automation and tooling to improve reliability, observability, and efficiency (using Python, PowerShell, or similar).
• Support cloud-based architecture and integration with platforms such as AWS, with a focus on resiliency and performance.
• Provide tier-3 support, perform root cause analysis, and drive incident resolution and continuous improvement.
• Maintain documentation, operational runbooks, and architectural diagrams.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of relevant experience managing enterprise voice and video platforms.
• Proven expertise with Zoom & Zoom Phone (including large-scale deployments).
• Experience with Cisco Call Manager, Webex, and Expressway.
• Strong scripting or development experience (e.g., Python, PowerShell, JavaScript).
• Hands-on experience with AWS or other cloud platforms (e.g., Azure, GCP).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills and the ability to influence stakeholders at various levels.
• Experience working in regulated or enterprise-scale environments.

Preferred Qualifications:

• Industry certifications (e.g., CCNP Collaboration, AWS Certified Solutions Architect).
• Experience with SIP routing, SBCs, voice gateways, and call analytics.
• Exposure to compliance monitoring tools (e.g., Theta Lake, NICE, Verint).
• Familiarity with the integration of collaboration tools with ITSM, directory services, and productivity platforms (e.g., Jira, ServiceNow, Office 365).

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $75 - $80 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. #LI-AS2 If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-###-####. To report any concerns, please email us at [email protected] #LI-AS2