Information Technology Technician - Turnkey Nerds : Job Details

IT Technician – Turnkey Management Company, LLC (Turnkey Nerds Division)

Turnkey Management Company, LLC is looking for an energetic, growth-oriented individual with the skills and demeanor to be an effective IT Technician. This position specifically supports our Turnkey Nerds division, where you'll be part of a dedicated team providing IT managed services to small business customers in Washington, Dodge, and Douglas Counties.

About Turnkey Management Company, LLC

Turnkey Management Company, LLC is the parent organization of a dynamic and growing family of technology-focused businesses serving communities across Nebraska and the Midwest. Our companies include Turnkey Telecom Solutions, delivering expert engineering and fiber splicing services; Stealth Broadband, a fast-growing Internet Service Provider bringing high-speed, affordable internet to Platte Valley and Northeast Nebraska; Technical Magic, connecting apartments and condos to powerful Internet and Managed Wi-Fi services; and Turnkey Nerds, providing friendly, reliable IT support to small businesses in the Blair and Omaha areas. At Turnkey, we're proud to foster a fun, forward-thinking work environment where collaboration, creativity, and problem-solving are part of our daily DNA. Whether we're laying fiber, troubleshooting tech, or launching the next big idea, our teams are passionate about what they do — and we're just getting started.

Responsibilities:

· Assist personnel with installation, configuration and ongoing usability of system hardware and software.

· Offer daily operations and systems support to personnel and Clients.

· Assist clients with User Account creation on multiple platforms (O365/Local Domains/Unifi) and more.

· Troubleshoot hardware, software, and network issues in person, remotely and via phone.

· Assist employees and customers with computer problems and answer their questions.

· Manage daily, weekly, and monthly backup operations.

· Help customers troubleshoot issues they encounter while using Internet, network file servers, printers, and software.

· Consult and provide solutions to 3rd party's IT needs.

· Design, configure, implement, and maintain Wi-Fi networks.

· Tier 1 Support for inter-company services.

· After hours On-call Tier 2 support

· Manage and maintain employees and customers Office 365 Tenants including Exchange/Entra AD enrollment.

· Configuration of video surveillance cameras and systems.

· Assembly and Prep of computer systems tailored to specific client needs.

· Maintain a clean and organized workplace.

· Maintain an inventory of equipment.

· Understanding and use of remote support agents and RMM to deliver support to our clients.

· Other duties as assigned.

Required Skills:

· Familiar with Office 365 Admin portals.

· Basic Understanding of Local AD domain management.

· Basic Understanding of Exchange Online Mail management.

· Basic Understanding of Entra AD domain management.

Preferred Skills:

· Ability to meet deadlines and manage stress effectively in high-pressure situations.

· Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

· Strong sense of discretion and confidentiality required.

· Hardware and Software Troubleshooting Skills.

· Strong customer service skills.

· Detailed record keeping.

· Ability to work with technology including Wireless Point to Multi-point and Wi-Fi Networks.

· Basic Understanding of IPv4 Subnets.

· Basic Understanding of VLANS.

· Basic Understanding of Routing and Switching.

· Basic Understanding of Firewalls.

· Strong Understanding of Windows systems Installation and management both legacy and modern iterations.

· Basic Understanding of Linux based operating systems.

· Work in a safe manner at all times.

Required Qualifications:

· Associate degree or equivalent experience in Computer Science or related field.

· Some experience in computer networks and systems maintenance.

· Some experience on current network operating systems.

· Must be able to report during business hours to an office in Blair, Nebraska.

· Valid US driver's license.

· Able to be on-call no more than 2 weeks out of every 6 weeks.

· Must be able to carry up to 75 lbs.

· Must be able to bend, stand, sit, crawl, climb, and lift throughout the work shift.

· As Turnkey Nerds will be providing IT support to law-enforcement entities, all candidates must be able to meet CJIS compliance. This includes full background check and no felonies on record.

Additional Information:

· Available benefits include:

o Health & Dental Insurance

o PTO

o 401K Match

o Vision Insurance

o Cell phone reimbursement

Turnkey Management Company, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Turnkey Management Company, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.