Information Technology Support Technician - The Phoenix Group : Job Details

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

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The IT Systems Technician will report directly to the Service Delivery Manager. Key responsibilities include:

• Entering time and expense data into the Professional Services Automation (PSA) system
• Recording all work-related tasks and schedules in the PSA system
• Completing regular training on internal and client network line-of-business systems
• Setting up and configuring client equipment, such as workstations, network switches, wireless devices, and firewalls
• Managing client inventory and maintaining up-to-date documentation in the PSA and related systems
• Assisting with data entry, export, and reporting via the PSA and documentation systems
• Maintaining high standards of written and verbal communication, appropriate for a client-focused organization

Qualifications and Education Preferences

• Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science or equivalent from an accredited institution or equivalent technology industry experience
• CompTIA A+ or MCSA certification preferred

• Seniority levelEntry level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesTechnology, Information and Media

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