Information Technology Support Specialist - The Phoenix Group : Job Details

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $90,000.00/yr

Direct message the job poster from The Phoenix Group

VP, Technical Recruitment at The Phoenix Group

IT Support Specialist

Location: Manhattan

We're looking for an IT Support Specialist with experience supporting law firms or professional services environments. In this role, you'll be the first point of contact for internal tech supportresolving user issues, maintaining firm systems, and contributing to ongoing IT projects. This is a hands-on position that blends technical troubleshooting, documentation, and end-user interaction.

Key Responsibilities

• Provide responsive technical support to attorneys and staff in person, by phone, and through remote tools
• Troubleshoot and resolve software, hardware, and peripheral issues across Windows and Microsoft 365 environments
• Escalate and manage high-priority incidents appropriately
• Use documented knowledge resources to deliver consistent support
• Follow established IT processes while suggesting improvements where appropriate
• Accurately document all support activity in the ticketing system
• Assist with onboarding, equipment provisioning, and user training
• Support larger firmwide technology rollouts and improvement initiatives
• Maintain up-to-date knowledge of firm systems, legal software, and remote tools

Required Qualifications

• 2+ years of helpdesk or technical support experience within a law firm or professional services environment
• Strong working knowledge of Windows 10/11, Office 2016, and Microsoft 365 (Outlook, Teams, OneDrive)
• Hands-on experience with user account management in Active Directory
• Familiarity with imaging and deployment tools (e.g., Intune), mobile devices (iOS/Android), and MDM solutions
• Experience supporting legal-specific tools and systems (iManage, Kofax, Adobe Acrobat, Litera) preferred
• Exposure to VOIP systems, Zoom, WebEx, and Microsoft Teams
• Understanding of basic networking concepts and enterprise printing (HP)
• Strong documentation habits and experience working within a ticketing system
• Experience with VMware or virtual environments a plus
• Comfortable supporting a hybrid mix of Mac and Windows users

The Phoenix Group Advisors is an Equal Opportunity Employer.

We welcome applicants from all backgrounds and are committed to fostering an inclusive, respectful workplace. We do not discriminate on the basis of race, gender, age, disability, or any other protected characteristic.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Legal Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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