Information Technology Support Specialist - The Phoenix Group : Job Details

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from The Phoenix Group

Principal Recruiter at The Phoenix Group

Responsibilities:

• Provide first-line technical support firm-wide via phone, email, and in-person at the Boston office for all hardware, software, application, and network issues.
• Troubleshoot and resolve complex IT issues, including computers, peripherals, and audio/visual equipment.
• Communicate technical issues clearly to both technical and non-technical audiences.
• Maintain inventory of Boston-based equipment, spare devices, and items requiring repair.
• Support and troubleshoot audio/video conferences with internal and external participants, resolving connectivity and quality issues.
• Quickly learn new systems, upgrades, and firm-specific applications; assist in documenting and resolving user issues.
• Handle all support calls through the Unified Call Center, track requests in the call system, and provide regular updates to users.
• Conduct root cause analysis for recurring issues and document solutions for future reference.
• Gather technical details before escalating issues to higher-level support teams.
• Take on additional responsibilities as needed to meet departmental or organizational needs.

Qualifications:

• Bachelors degree or equivalent IT experience (24 years); legal or law firm experience preferred.
• Exceptional customer service skills, with a focus on supporting legal professionals and staff.
• Strong communication and interpersonal abilities, both written and verbal, with a professional phone presence.
• Highly organized with the ability to multitask effectively.
• Expertise in Microsoft 365 (Word, Excel, PowerPoint, Access, Outlook), Windows 10, Citrix, VPN, and iManage/NetDocuments.
• Experience with video conferencing and collaboration tools like Webex, Microsoft Teams, and Zoom.
• Solid understanding of PC hardware, printers, and Windows 10 diagnostic tools.
• Flexible to work overtime, participate in on-call rotations, and contribute to IT projects.
• Microsoft certifications are a plus.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Law Practice

Referrals increase your chances of interviewing at The Phoenix Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for Information Technology Support Specialist roles.

Houston, TX $65,000.00-$80,000.00 6 days ago

Houston, TX $50,000.00-$65,000.00 1 month ago

Systems & Applications Specialist I in Medical School (Desktop Support) Network Support Specialist - Overnight Shift IT Asset Management and Technical Support On-Call Technician - POS System & Body Scanner Installer- Houston-The Woodlands On-Call Technician - POS System & Body Scanner Installer- Houston-The Woodlands IT Asset Management and Technical Support On-Call Technician - POS System & Body Scanner Installer- Houston-The Woodlands US Technology - Senior Technologist (Houston)

Houston, TX $35,500.00-$124,000.00 4 weeks ago

AV Service/Maintenance Technician - Houston Oracle Cloud Technical Lead With VBCS and OIC - Hybrid

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr