Information Technology Support Specialist - The Phoenix Group : Job Details

Get AI-powered advice on this job and more exclusive features.

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $95,000.00/yr

Direct message the job poster from The Phoenix Group

Our client is looking for a Help Desk Specialist to join their team!

Essential Duties and Responsibilities

• Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner
• Interface and maintain effective communication with other Support, Training, and Information Systems staff
• Escalate problems to appropriate individual(s) based on established guidelines and procedures
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
• Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
• Recommend improved Support methods aimed at increasing Support's efficiency and productivity
• Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc.

Qualifications/Position Requirements

• Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers
• Strong analytic skills, outstanding customer service skills and be detail-oriented
• Excellent written and verbal communication skills

Education and/or Experience

• 2-3 years Support experience in a large law firm or professional services environment

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesStaffing and Recruiting

Referrals increase your chances of interviewing at The Phoenix Group by 2x

Get notified about new Information Technology Support Specialist jobs in New York City Metropolitan Area.

New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago

New York City Metropolitan Area 2 weeks ago

New York, NY $85,000.00-$95,000.00 5 days ago

New York City Metropolitan Area $40.00-$50.00 2 weeks ago

Information Technology Support Apprentice

New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area $60,000.00-$70,000.00 3 weeks ago

New York City Metropolitan Area $70,000.00-$75,000.00 3 weeks ago

New York City Metropolitan Area $70,000.00-$90,000.00 4 weeks ago

New York, NY $60,000.00-$90,000.00 3 weeks ago

New York, NY $65,000.00-$85,000.00 1 week ago

IT Support Specialist / Hybrid / Manhattan, NY

New York City Metropolitan Area $60,000.00-$75,000.00 6 hours ago

New York, NY $65,000.00-$85,000.00 2 months ago

New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago

Calverton, NY $75,000.00-$93,000.00 2 weeks ago

New York, NY $68,000.00-$87,000.00 6 days ago

IT Network O365 Support Technician: SharePoint and Azure

New York, NY $70,000.00-$90,000.00 1 week ago

Desktop & IT Support Technician - 2nd Shift Weekends

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr