Information Technology Support Specialist - The Phoenix Group : Job Details

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This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

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| Recruiting | Candidate Experience | Relationship Building

Key Responsibilities

• Deliver prompt, knowledgeable onsite and remote technical support for local staff.
• Maintain the integrity and performance of desktop and user-facing technologies.
• Meet service targets and resolution timelines as defined by internal support metrics.
• Track and manage office IT equipment inventory as assigned by the technology team.
• Assist with office tech setup for relocations, expansions, and technology refreshes.
• Offer feedback and suggestions to enhance support processes and systems.
• Deploy and configure desktops, laptops, peripherals, and associated hardware.
• Participate in departmental travel, approximately 30%, to support regional locations.

What You'll Bring

• 3+ years of experience in an end-user IT support or helpdesk environment.
• Proficiency in business productivity software (e.g., Microsoft 365 suite, cloud-based document systems).
• Strong grasp of core networking concepts and desktop hardware/software troubleshooting.
• Experience supporting enterprise-grade printers, multifunction devices, and related peripherals.
• Familiarity with iOS devices and mobile device management (MDM) tools.
• Ability to provide guidance and informal training to users on hardware and applications.
• Bachelor's degree in IT, computer science, or a related discipline is preferred.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesLaw Practice

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