Information Technology Support Specialist - Avaso Technology Solutions : Job Details

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from AVASO Technology Solutions

• Role: End-User Computing (EUC) Level 1 Support Engineer
• Employment Type: Onsite Support Role
• Duration: 6 Months Contract
• Contract Type: W2
• Experience: 2+ years
• Required languages: Local and English(Business Speaking)
• Skills: EUC, Desktop, Network, servers, HW & SW, Wi-Fi.

Company Overview:

Website: -

Join AVASO Technology – A Global Leader in IT Solutions and Services

AVASO Technology is a trusted global provider of comprehensive IT infrastructure and managed services, committed to helping businesses succeed with reliable and innovative technology support.

We specialize in End User Computing (EUC), Desktop and Network Support, Server Management, Wi-Fi, and both Hardware & Software services. If you're an experienced IT professional with expertise in these areas, we invite you to become part of our growing global team.

As an AVASO employee, you'll be part of a respected international organization that delivers IT services to clients across a wide range of industries. We proudly operate in over 150 countries, offering exceptional reach and proven experience in supporting businesses of all sizes – including some of the world's most recognized brands.

Our services are tailored to help companies streamline their IT operations and drive digital transformation. With a strong focus on quality, we offer comprehensive infrastructure solutions, including Network Infrastructure, Server and WAN/SD-WAN Support, and more.

At AVASO, you'll find outstanding growth opportunities, the chance to work with a diverse and global team, and a rewarding financial package designed to support your professional journey.

Position Overview:

We are currently seeking an experienced IT Support Specialist to join our team in Chicago, Illinois, United States, 60661 On-Site Support - EUC roles. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

• We are looking for a highly motivated and customer-focused EUC (End User Computing) Level 1 Support Engineer to join our IT team. The ideal candidate will have solid experience in providing hands-on IT support and will serve as the primary technical point of contact for the site.
• The Band 1 – Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support Engineer provides break-fix, fault diagnosis, and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
• An ideal candidate should have 1-2 years' experience in Windows Desktop support.

Key Responsibilities and Functions:

• Provide first/second-level contact and problem resolution for customer issues. IT support (incidents, service requests, general queries) by phone, remote access, mail, and onsite via attendance in person.
• Resolving (fulfilling) incidents (service requests) and documenting the actions in an approved service desk tool (ServiceNow or relevant system in the future).
• Rollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones, and so on), incl. quality check.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11, and Microsoft Office 365, another authorized desktop software and application.
• Moves and changes support.
• Inventory and asset management, and care of hardware.
• Should have basic knowledge of the Mac operating system to support Apple pc users.
• Install, upgrade, support, and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Knowledge management and information sharing with colleagues. Maintain a suitable Knowledge Base

Required Skills& Qualifications:

• 1st level IT support experience, Great customer service, Provide technical support as the point of contact for IT for the site.
• Move 1,400 legacy devices to Intune, Device wipe, contact users, verify data backup, and Schedule Migration.
• Bachelor's degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months of IT experience.
• Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• IT Security know-how.
• Structure and functionality of IT networks and the components (basic).
• Ticketing system Service Now (or equivalent).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Google Workspace experience is good to have (not mandatory).
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities, and meet SLA's.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Good level of spoken and written English and other local languages, respectively to site location.

Must Have:

• Good hands-on experience in End User Computing (EUC) support.
• Worked on projects involving migration of legacy devices to Intune – including tasks such as device wipe, user communication, data backup verification, and scheduling the migration.
• Strong background in Level 1 IT support, with a focus on delivering excellent customer service.

Skills & VISA Requirements:

• Candidates must be legally authorized to work without any need for Visa Sponsorship.
• Exceptional technical and troubleshooting skills
• Excellent written and verbal communication skills.
• Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASOTechnology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by sending your resume to: [email protected].

Call me directly via 3CX: +167#######3 (Direct EXTN): 1920 .

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business needs.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typePart-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting, Information Services, and Technology, Information and Media

Referrals increase your chances of interviewing at AVASO Technology Solutions by 2x

Get notified about new Information Technology Support Specialist jobs in Chicago, IL.

Chicago, IL $50,000.00-$60,000.00 1 month ago

TechOps Specialist / IT Support SpecialistIT Support & SFC Specialist - Chicago, ILIT Support Specialist (ITSS) - Adjunct Instructor

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr