Information Technology Support Specialist - Black Kite Group : Job Details

**Information Technology Support Specialist**

Boston, MA **Job Description:**

Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly communicating technical solutions in a professional manner; setup and install hardware and software as needed; provide desk side assistance to users as needed; documenting all support activities, and performing related work as required. The successful candidate must have the ability to work independently and as a member of a close team servicing a wide variety of customers, both internal and external to the firm.

**Supervised By:** CSO, CIOIT

**Primary Duties and Responsibilities:**

Respond to IT Help Desk requests via Slack, telephone, email, remote access, and in-person.

Tracks all end-user support activities

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and software, e-mail, Internet, and local-area network access problems.

Manages the delivery of end-user PC desktop hardware, software, and peripherals as needed and assigned using the Rippling platform

Develop and maintain an advanced level of proficiency with software and hardware in use.

Work independently to research and resolve complex technical issues.

Works as part of the Information Technology team, providing premier customer service and support to all end-users, internal and external.

Occasionally visit remote offices to provide onsite assistance and inventory tasks as needed, primary location in Boston.RequirementsAt least one year of experience working in a technology support role. Must have advanced knowledge of the Windows and Apple operating systems as well as Google Chrome and G-Suite.

Prefer experience in the administration of various SAAS platforms, including but not limited to Salesforce.

Must be able to lift and carry 25 pounds.

**About Black Kite**

As a thought leader in a space were reinventing, Black Kite is paving the way in the cyber ratings industry across the globe. At Black Kite, youll find a disruptive, cutting-edge environment. Its a place where being proactive is rewarded, and each day is more innovative than the last. This drive permeates everything we do from how we develop our products to engaging with our customers to how we get things done.

One of the best benefits of working with a groundbreaking company like Black Kite is the tremendous impact employees have on the overall product and business. Each persons work directly affects the outcome of the finalized product and the organization's success overall. We are also securely backed by some of the savviest investors in the industry, therefore you get the security of an established organization but get to experience the agility and autonomy of a smaller company at the same time.

**Reasons Youll Love Black Kite:**

* Competitive Salary

* Company Stock Options

* 401k Options

* Medical, Dental & Vision Coverage

* Generous PTO & Holidays

* Hybrid work environment with Commuter Benefits