Information Technology Support Specialist - 3i People : Job Details

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At 3i People, we re more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.

You can reach me at (678) ###-#### or [email protected] to discuss further details.

Title: Sr. IT Support Specialist

Role type: Fulltime

Location: Suwanee, GA 30024

Responsibilities:

• Remote Support for locations in the US in Plymouth, MN and Waterford, MI and other locations which we may add in the future (and maybe in Canada)Follow-the-sun support during non-business hours in Europe
• Provide Level 3 support for network infrastructure, including routers, switches, firewalls, and wireless networks
• Configure and maintain Cisco Meraki networking equipment
• Manage Windows servers and Active Directory, including user accounts, permissions, and group policies
• Ensure network security by implementing and maintaining firewall rules, VPNs, and other security measures
• Install and configure network hardware and software
• Troubleshoot network issues and perform root cause analysis
• Collaborate with other IT team members and departments to ensure seamless network operation.
• Document network configurations, processes, and procedures.
• Installation and operations of virtualized servers, network devices, and telephone environment in alignment with global IT architecture.
• Installation and support for desktops, notebooks, and printers.
• Implementation and support for Office applications.
• Support for the implementation and maintenance of standard applications.
• Data safety / security for local systems (backup/ restore).
• Commitment to and compliance with global IT policies.
• End-user training and 2nd level and 3rd level support for above environment.
• Follow-the-sun support during non-business hours in Europe.

Remote Support for locations

Company Overview

3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.

Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.