Information Technology Support Specialist - The Phoenix Group : Job Details

Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team!

Primary Duties and Responsibilities:

• Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure
• Provides computer hardware and software technical support both in person and remotely to all end users
• Performs software and application installation and upgrades
• Provides end user one-on-one training
• Perform basic end user account, permission and access administration
• Work with applicable help desk related vendors and service providers
• Contributes to technology guidelines, policies and procedures
• Participates and contributes to various IT Department projects and initiatives
• Facilitates use of equipment for various internal and external events

Knowledge, Skills and Abilities Required

• A minimum of 2 years in a computer end user support role
• Proficient knowledge of firm wide standard hardware and software
• Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
• Knowledge of PC hardware and peripherals
• Working knowledge of networks and client/server technology
• Demonstrated ability and desire to learn new technologies and skills
• Excellent interpersonal skills and pleasant demeanor
• Ability to meet or exceed service levels of response and quality
• Motivated and accountable with excellent communication skills
• Effective organizational and time management skills
• Exceptional team player and leader with a customer service attitude