Information Technology Support Analyst - Green Key Resources : Job Details

Green Key Resources is seeking an IT Support professional for a role that begins as a temporary position with the potential to transition into a permanent one. This position offers a hybrid schedule, with days spent in our Midtown Manhattan office.

The successful candidate will assist with managing and maintaining the day-to-day Technology and Systems. The candidate will engage and stay fully involved with all major upgrades, enhancements, and changes to the overall technology platforms.

Primary Responsibilities:

• Support Central Headquarters, Remote Offices & Staff.
• Assist with day-to-day IT issues by email or phone, communicating effectively with internal users and external vendors.
• Create tickets based on service requests opened.
• Work on assigned tickets sent to the Help Desk.
• Assist with Projects and Network Upgrades of infrastructure.
• Assist with the day-to-day administration of Cloud Infrastructure.
• Update documentation and process to help better support the systems.
• Log and troubleshoot incidents reported by the network monitoring systems.
• Accountable for following incident-management process for all emergency-related issues.
• Assist with ensuring the integrity of management databases, reporting systems, and financial information.
• Troubleshoot with the voice and data vendors in conjunction with the Management team.

Knowledge and Skill Requirements:

• Dedication to Customer Service comfortable providing a high level of customer service to both internal users and external vendors.
• Accuracy - Checks work to avoid making errors or mistakes. Evaluate measures to ensure accuracy (i.e. double-checking).
• Self-Development - Makes efforts to improve skills and knowledge by taking the initiative to improve own effectiveness on the job.
• Technical Expertise - Shows an interest in learning new materials and staying abreast of the latest technical information; quickly learns new information. Well-versed in subject matter practice and theory.
• Client Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client conflicts. This is accomplished by putting people at ease; building rapport; and conflict resolution.
• Following Procedures - Follows established policies and procedures. Demonstrated through an ability to follow policies and procedures.
• Stress Management - Has the ability to effectively deal with work pressure; maintaining a composed and calm attitude.
• Dedicated/Conscientious - Careful and thorough, with high standards of performance. Work is planned and organized; demonstrates a desire to perform well.
• Adaptable/Flexible - Deals with change; tolerates ambiguity; not rigid; shifts gears comfortably. Showing a tolerance of unstructured work, calmness about ambiguity/change, and ability to develop a plan to deal with lack of structure.
• Cooperation - Ability to develop positive relationships with individuals in other departments or units.
• Problem-Solving - Ability to identify important aspects of a problem, gather appropriate information, determine the potential causes, and specify alternative solutions. This will be demonstrated through a systematic approach, which is thoughtful and analytical.

Technical Competencies:

• Office 365 & Azure AD (Cloud Technologies)
• Microsoft Windows 10 &11
• Microsoft Cloud Security Tools (Defender, ATP & CASB)
• Laptop setup & management
• Switches and Firewalls
• Printer, Workstation, Server Hardware, and Imaging technologies
• Anti-Virus/Malware/Spyware Software
• Data Backup solutions